Comfort Works
Country : Malaysia
  • Full-time
  • Internship
  • Contract

Online Marketing and Customer Experience (Taiwanese)

The people at Comfort Works love DIY projects, hacking, shopping, discussing great design, collecting quirky items, upcycling, decorating, and re-decorating. Before we knew it, Comfort Works expanded into a huge range of products specialising in IKEA sofa covers, custom furniture slipcovers and other complementary accessories. Voted the Best of Houzz Customer Service 2014-2016, we are known to treat clients the way we want to be treated, with honesty, respect and additional kindness. We design with the belief that you can live simply and beautifully by trying to revive the hidden potential of our old furniture and doing our part for the planet.

Comfort Works aims to breathe new life into all of the world's living room; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Every aspect of our operation is done in-house: from envelope design to web development to product manufacturing, nothing is outsourced.

Comfort Works' team members make an impact from day one: they have an opportunity to enjoy early responsibilities and be involved in making impactful decisions. The team is encouraged to use their initiative to shape their roles and keep themselves on track to develop individual expertise. upon being on board you will enjoy an autonomous workflow, development opportunities, training, travel and environment of like-minded people who don't settle everything less than doing what they love.

Responsibilities

We are looking for someone who is self-motivated and wants to be extraordinary, particularly in their career success and personal growth. The ideal candidate is extremely organised and would have brilliant Mandarin writing but would also be able to communicate well in English. They would understand how to measure the impact of social campaigns and have a love for connecting with people. Previous experience in customer service, online marketing, social media management (blogs posts, youtube videos, Facebook, Instagram, Pinterest platforms) will be given priority.

Below is a snapshot of the position's roles and responsibilities:

Online Marketing Tasks (60% of your day):

  • Researching strategic growth opportunities and partnerships.
  • Strategize delivery and schedule Facebook posts (videos, images, infographics, content, questions, etc)
  • Executing innovative marketing strategies and product launches.
  • Work closely with your team-mates to provide and create value to audience
  • Contribute to brainstorming ideas and researching best practices for growing and scaling social media strategies.
  • Analyse and grow number of organic visits, leads, revenue and engagement to identify trends and give recommendations for content creation


Customer Experience Tasks (40% of your day):

  • Providing an amazing, personalised experience to each customer through various support channels such as emails, blogs, social media etc.
  • Effectively diagnose and solve day-to-day customer concerns and issues.
  • Applying the delight philosophy and following communication standards.
  • You will need to be a ninja at operating our emailing system because you and your teammates are the knowledge pillars of email operations for the entire company
  • Engaging the customer community through content writing

Requirements

​Pursuing growth and learning is one of our core values so expect to brainstorm cutting edge solutions for everyday problems on a daily basis. Imagine having the freedom to propose and execute even your most out-of-the-box ideas. You’ll get hands-on experience and support in a team-oriented environment and have some fun along the way. If you are tired of boring work environments, singular task jobs, and typical "office rules"; Screw that and join a collaborative environment that's all about innovation.

And since we consider ourselves a start-up: How could we not have a pingpong table (rarely functions as one), one single bean bag, a somewhat loaded fridge and 4 types of coffee stocked in the pantry along with a complex coffee machine (which no one knows how to use) to keep your enthusiasm in overdrive.

  • Marketing, Communication, Psychology, Interior Design or related major, or if you just have a strong passion and knowledge of online user experience and customer service, we are okay with that too!
  • Excellent command of the Mandarin language AND English
  • Experience with Salesforce Desk or another CRM tool is a plus
  • Fun and friendly attitude with a passion for personal development
  • Excellent Follow Through and professionalism.
  • Flexible thinker capable of grasping new processes and procedures quickly
  • 1-3 years working experience.
  • Excited about change and challenge
  • You live on Whatsapp, Facebook, Skype.

Those looking for internship position are encouraged to apply.


Send your updated CV & Resume via this site
Highlight your passions, motivations for applying, and your love for the internet. Tell us how your skills and expertise would contribute to this stellar team. Be specific.

 


Total applicants :10 Job posted 9 months ago Total Views : 395 Unique Views : 395 Today Views : 1


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