CarPal Singapore
Country : Singapore
  • Full-time

Operations Coordinator

CarPal is one of the pioneering on-demand logistics service based on sharing economy in Singapore. Through its revolutionary urban logistics & on-demand delivery platform, businesses and consumers can connect real-time with local couriers, who deliver goods or run errands on their behalves anywhere in a city. Over the past 3 years, CarPal has steadily grown into a popular and reliable last-mile delivery service for consumers and businesses alike, delivering anything from fresh food, flowers, household items to furnitures. Tapping into a pool of over 10,000 freelance drivers with a wide spectrum of vehicles, CarPal has maintained a high quality of service through extensive driver onboarding process, driver performance management and unparalleled customer support.

In late 2016, CarPal has launched “CarPal Fleet” - a cloud-based enterprise technology that allows businesses to have a transparent overview of last-mile delivery while managing an adaptive hybrid fleet, giving businesses the tool to compete with the likes of Amazon or Uber. Our platform provides a fully-customized service, giving businesses a better control of all elements related to last-mile delivery. Some of the key features include order monitoring, live tracking, route optimization, API integrations, data and analytics, etc.

CarPal is currently serving businesses and consumers across different industries in South East Asia, North Asia, Australia and we are actively expanding globally.

Responsibilities

You are a high-energy, motivated and adaptive person who is interested in working and contributing to a tech startup. You are a people person who can communicate effectively and get straight to the point. A self-starter at heart, you proactively find solutions to solve problems when you encounter them, and seek help from the rest of the CarPal team whenever necessary. Optimistic, charismatic and articulate, you are excited about the prospect of working in a fast-paced, dynamic environment to contribute and growing with the company.

Responsibilities

As operations coordinator you are the primary point of contact for our customers and drivers. You will be working closely with the operations team in a variety of areas including customer and driver management, scheduling, technical planning, and other areas as deemed appropriate.

  • Responding to enquiries from customers or drivers immediately and resolve within a short amount of time
  • Tracking daily orders and handling incidents from drivers and customers
  • Making sure that sufficient and accurate driver documentation is received and all on-boarding forms are processed with no errors
  • Providing administrative support to Operations Team as requested by the Operation Manager
  • Assisting in staff meetings; send notifications, consolidate agendas, minute taking

Requirements

  • Must be residing and able to work in Singapore (Work Visa/Permit will not be provided)
  • Fluency in English is required; fluency in Mandarin is strongly preferred!
  • At least 1 year of relevant experience in the field of operations, customer service or administrations is required.
  • Ability to work independently as well as cohesively in a team environment
  • Open and transparent style of communication and collaboration
  • Excellent communication, writing and problem-solving skills
  • You know what is it like to provide great service and have patience when dealing with complicated situations
  • Strong organizational/project management skills with attention to details; ability to prioritize and adapt in response to feedback
  • Experience with Microsoft Office and Google Drive preferred

Total applicants :41 Job posted 9 months ago Total Views : 721 Unique Views : 721 Today Views : 3


Submit Application