LaunchPad Startups
Country : Malaysia
  • Full-time

Customer Success Executive

LaunchPad Startups is a venture builder headquartered in Kuala Lumpur, Malaysia. We create scalable online ventures across South-East Asia and the Middle East. Currently we have 5 ventures in our portfolio

  • SkootJobs, Malaysia’s fastest growing job site
  • Menyoo, a mobile application revolutionising the dining experience
  • PayrollPanda a SaaS payroll solution
  • Jibble, a cloud application targeted to SMEs
  • ProspekBaru, distributes a revolutionary HVAC-R energy performance solution from USA.

We hire ambitious people to take senior roles in startups. We give the idea, we provide the support, guidance, and mentoring. And then those hires just need to deliver.

Our team of 50 consists of two Oxford graduates, an Imperial College London graduate, a Reading University graduate and qualified lawyer, a Melbourne University PhD student who dropped out to pursue an opportunity with us, and a commercial pilot who gave up his career to join us.

Our senior management consists of an ex-PriceWaterhouseCoopers Chartered Accountant, and a former Morgan Stanley and Credit Suisse Vice President.

Benefits include:

  • Quarterly bonuses
  • Free parking (we're all cheapskates at the end of the day!)
  • Free food from the office pantry
  • Usually a free lunch on Tuesday (we either go to restaurant or get pizza)
  • Open plan and funky offices
  • EPF, Sosco, medical insurance, and the rest of the boring stuff

BTW we don't care about your religion, sex, age, and we actually don't care that much about your qualifications. We just want smart people with a burning desire.

If you love a challenge, if you find your current job too boring, or if you want to become an internet millionaire, then you should apply right now!


About Payroll Panda

Payroll Panda Sdn Bhd is a Malaysian startup offering an easy-to-use SaaS payroll solution for Malaysian SMEs. PayrollPanda is part of Malaysian venture builder LaunchPad Startups Sdn Bhd.


About the Job

  • Analyze, troubleshoot, and resolve customer support enquiries via online chat, email and phone

  • Respond to customer support enquiries in a clear, thorough, and timely manner

  • Deliver online product demos and answer technical queries

  • Assist customers with onboarding

  • Provide managed payroll services for selected customer using our app




Who we are looking for:

  • You have a Bachelor’s Degree - Fresh graduates are encouraged to apply

  • Excellent written and verbal communication skills

  • High attention to detail, structured and ambitious

  • Comfortable with calculations

  • Prior experience in customer success or payroll a plus

  • Available to start work within 1 month (preferred)

  • Must be fluent in English and Malay


2500 - 4000 MYR

Total applicants :19 Job posted 1 year ago Total Views : 509 Unique Views : 509

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