honestbee will be the largest and most convenient online super market in Asia which boasts the largest variety and fastest market-to-doorstep delivery service available.
We also let our customers pick the exact hour they want groceries dropped off at their door.
We are a technology startup with a growth plan to launch our business across all major cities in Asia. We are searching for dynamic and motivated individuals to be part of our big family. You will be working with a high performing team that is constantly implementing new ideas and improving processes. If you have the passion for technology and food, we want your creativity!
- Assign orders to shoppers and drivers effectively
- Assist in tracking order status and provide alternative information to colleagues and customers
- Order supplies to replenish inventory as needed
- Ensure all orders are delivered on time
- Respond to customer inquiries and complaints and provide solutions via different communication channels in a timely and accurate manner
- Collect feedback and understand customer's needs
- Prepare documentation and perform other administrative tasks
- Good command of both spoken and written English and Chinese
- Strong communication skills
- Logistic knowledge
- Strong customer service mindset and excellent telephone manner and email correspondence
- Good problem solving skill
- Proficient PC skill
- Responsible, detail-oriented, patient and self-motivated
- Able to work flexible schedule including weekdays and weekends
- Immediate available preferred