Funding Societies Pte Ltd
Country : Singapore
  • Full-time

Customer Experience Executive-Manager

We are a new generation of entrepreneurs and professionals from Southeast Asia, with the vision of empowering societies of Southeast Asia by disrupting traditional banking. We are a well-funded venture and we aim to expand our platform rapidly across the region (now Singapore & Indonesia and Other countries in furture), by leveraging on our expert network in the US (Harvard and Silicon Valley) and our professional relationships in Southeast Asia.
 

Responsibilities

  • To deliver best in class customer experience that delights, leads to positive word of mouth, drives loyalty and ultimately makes Funding Societies the P2P lending platform of choice
  • Monitor, address and resolve omni-channel customer interactions (live chat, phone, Zendesk, mobile app etc) following customer service best practices
  • Facilitate and process customer onboarding accurately and efficiently
  • Regularly improve the Customer Experience framework consisting of internal processes, tech architecture, front facing platforms
  • Champion the voice of customers within the organization, nurture a culture of customer centricity and share knowledge, ideas, best practices with others

Requirements

Soft skills

  • Empathy
  • Problem solving
  • Creativity
  • Team player
  • Conscientiousness
  • Excellent written and spoken communication

Prior work experience

  • Any internal/external customer facing role
  • Proven track record in delighting customers
  • Recommendations from previous team mates

Total applicants :51 Job posted 2 months ago Total Views : 381 Unique Views : 381 Today Views : 2


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