Acommerce
Country : Singapore
  • Full-time

Account Manager (Ecommerce)

About aCommerce

aCommerce is an Ecommerce enabler for businesses in ASEAN. We provide holistic end-to-end Ecommerce solutions covering marketing, channel management, call center, fulfillment and logistics in one integrated platform. Founded in 2013 we are currently 1300 employees and continuously hiring to support our business growth.

 

Our Culture

Embrace and Drive Change

If you are not prepared to deal with constant change, then you probably are not a good fit for the company. We embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it.

 

Personal Growth

It's important to constantly challenge and stretch yourself and not be stuck in a job where you don't feel like you are growing or learning.  Our goal is to help employees unlock that potential.

 

Working in a WOW environment

We are not an average company, our service is not average, and we don't want our people to be average. We expect every employee to deliver WOW. We seek to WOW our customers, our co-workers, our vendors, and our partners.

Responsibilities

Job purpose

As an Account Manager you own the account, are the primary customer interface and escalation point, have full responsibility for account Profit & Loss (P&L), developing and executing the account plan, and ensuring account KPI’s and SLA’s are met and continually improved upon. You will work closely and collaborate with other internal department service providers to ensure best-in class end-to-end service execution (delivery) and organically grow client aCommerce spend by up-selling and cross-selling our value added service offerings. You will keep abreast of client industry developments, market trends and competitive intelligence, gaining specialized industry knowledge which enables us to add-value and more deeply understand the client’s business challenges and opportunities. 

 

 Duties and responsibilities

  • Lead the coordination between clients and the Operation Group and other aCommerce operation partners and vendors to support timely operation setup, maintenance, improvement and expansion by driving decisions and issue resolutions.
  • Manage client operation relationships at multiple levels with key decision makers and leaders in clients organizations through insight, trust and open information sharing.
  • Own the client relationship, improve business performance as measured by increased client satisfaction, expense and budget optimization, technical SLAs / KPI performance, operation service delivery and support excellence.
  • Own and drive aCommerce strategic account planning to develop client specific operation plans that leverage our product and service capabilities, drive business growth, deliver cost savings and improve client and consumer satisfaction.
  • Become an expert of the clients’ specific implementation of eCommerce operation service in support of clients business. Proactively innovate, by championing and proposing technology & product solutions which increase the “stickiness”’ and value of our client engagements. Understand the client’s business/technology roadmap.
  • Manage and communicate key client specific operation service performance indicators (Metrics, KPIs and SLAs)  across the organization and deliver performance based on these indicators. Develop and deliver Quarterly/Monthly Business Reviews to clients.

 

Requirements

Capabilities

  • 4+ years of relevant experience
  • Industry experience in operations, logistics, or supply chain management.
  • Proven account management and people management skills
  • P&L Literate, commercially astute, detail and process oriented
  • Great Collaborator, team leader and proactive problem-solver
  • Demonstrated entrepreneurial spirit and drive
  • Exceptional written and verbal communication/presentation skill
  • BA/BS degree in relevant concentration required (MBA a plus)

Total applicants :40 Job posted 6 months ago Total Views : 538 Unique Views : 535 Today Views : 3


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