The Oddle Company
Country : Malaysia
  • Full-time

Help Desk Hero (KL, Malaysia)

Oddle is a Singapore-based startup that provides a smart online ordering system that enables F&B business owners to manage their own take-away orders and grow their business. Since our platform launched in 2014, Oddle is heating up the food delivery space, with over USD13 million worth of orders transacted!

Unlike marketplaces, Oddle is a cloud-based, e-commerce and orders management solution which caters specifically to the operations of F&B businesses. Our solution is a unified, all-in-one online ordering system 
which funnels all orders to designated restaurants. 


After 3 years, today, more than 1400 restaurants are our happy customers! Our 60-strong team is still growing as we dream even bigger, scaling across the region. As we strive to make Oddle the right fit for all, we want to empower all F&B players to take control of their business through an all-in-one, integrated and cost-effective solution.

Responsibilities

The Customer Helpdesk team are Oddle’s frontline heroes, battling daily to ensure our users get the best experience by building personal connections through e-mails, tickets, online chats and phone calls. We seek those who understand what it means to delight a customer and are always looking to enrich the lives of others.

What you'll do:

  • Report all technical issues encountered by users including internal team and external clients
  • Communicate all technical issues and reports effectively between the Customer Success, Sales and Engineering teams at a global level
  • Respond daily to customer support emails, tickets, chats and phone calls
  • Create and maintain easy-to-read and educational training materials on Zendesk
  • Monitor new product releases and relay relevant information to all stakeholders both internal and external

Requirements

We want you if you have:

  • Intermediate knowledge of mySQL a must, basic proficiency in HTML, CSS and JavaScript a bonus
  • Strong command of English mandatory, additional languages a bonus
  • Pleasant disposition and great interpersonal and communication skills – both written and spoken
  • Keen eye for detail and a strong desire to learn with ability to think and respond on your feet
  • Comfortable with and open to exploring various technologies
  • Background in customer service, PR, sales and / or business operations is helpful
  • Degree holders preferred, SPM leavers and diploma holders will be considered
  • You should have flexible schedule to fit Oddle’s schedule
  • Malaysian / Malaysia-based candidates are preferred


If you are driven and looking for tremendous growth opportunities, we would love to speak with you soon. Drop in your resume now!

Salary

3000 - 4000 MYR

Total applicants :3 Job posted 12 days ago Total Views : 120 Unique Views : 116 Today Views : 9


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