Lalamove Singapore
Country : Singapore
  • Full-time

Customer Service Officer

Founded in 2013 as EasyVan in Hong Kong, lalamove is the leading delivery technology in Asia. Through its groundbreaking mobile & desktop platform, lalamove connects hundreds of thousands of customers with tens of thousands of professional motorcycle, van, lorry and truck drivers. Lalamove revolutionizes the logistics industry with innovations such as instant order matching, GPS vehicle tracking, 24/7 services and drivers rating; fulfilling customers moving needs and at the same time helping drivers get more business. With lalamove's state-of-art technology & best-of-class customer service, logistics has never been easier, faster, safer, and funnier!

Responsibilities

  • Engage our mobile app users directly to handle customer queries, resolve conflicts and ensure a high level of customer satisfaction

  • Coordinate with different parties of the entire order fulfilment process - pick-up, drivers and drop-off to ensure a high level of fulfilment

  • Handle payments processing, orders and operational expenses

  • Be able to contribute significantly to the CS team in terms of order fulfilment

  • Perform other administrative duties for the team, or any other duties assigned by General Operations and CS Manager

Requirements

  • Minimum of Diploma/Fresh Graduate preferred

  • SINGAPOREANS / PRs ONLY (No Foreigner Quota)

  • 0-2 years of customer service related and administrative experience

  • Ability to communicate effectively, resolve conflicts and handle customer complaints

  • Ability to perform operational duties and team project responsibilities

  • Proficient in MS office application, in particular MS Excel

  • Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter

  • Able to communicate in English & Mandarin (To liaise with Mandarin speaking customer)

  • Ability to commit to shift hours and timing

    • 5days work week from Monday to Sunday (OFF DAY: 1 Weekday & 1 Weekend)

    • Shift hours: 9am-6pm / 1pm-10pm

Total applicants :16 Job posted 8 months ago Total Views : 479 Unique Views : 475


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