dahmakan
Country : Malaysia
  • Full-time

Customer Hero

Ă— Sorry! This job is no longer available !!!

Change the way people eat everyday.

At dahmakan, we are building an innovative healthy food delivery concept.

Join the fastest growing food tech startup in SEA, on our mission to make eating healthy ridiculously simple.

We don't believe in 9-to-5, meetings about meetings and casual fridays (it's pretty casual everyday). We want you to push boundaries, change the game and create impact everyday by doing things that matter.

Get your hands dirty from building scalable operations, growth hacking, community building, business development, product improvement, customer care to cooking(?), no two days are ever the same and we like it that way.

If you're smart, hardworking and anyone has ever called you crazy, then we want you to become part of the family.

Responsibilities

  • Master of all communication channels: Speak to customers on the phone, reply via email, WhatsApp, Instagram, Facebook, write letters….
  • Be customers’ best friend and make their day
  • Collect data about customer happiness, help analyse customer segments and behaviour, support building a tailored user experience
  • Work closely with our operations and kitchen crew to perform last minute miracles
  • Amaze customers with your responsiveness and friendliness

Requirements

  • Extrovert personality: you love speaking to people and help them resolve any issues and enquiries
  • You rather pick up the phone than writing emails
  • You speak English & Malay (Chinese speaking is an extra plus)
  • Forward thinking and action-taker: you anticipate potential problems and prevent them before they occur
  • Empathetic but resilient: You deeply care about customers but always remain calm
  • Work well under pressure: there is a reason people invented the word “hangry”….you will make sure customers never reach this state
  • You like to work with others and have fun at work
  • If you’ve heard about Zappos, that’s a huge plus

Total applicants :2 Job posted 3 months ago Total Views : 94 Unique Views : 93


Ă— Sorry! This job is no longer available !!!