Rocket Paradise Group Pty Ltd
Country : Malaysia
  • Full-time

Customer Happiness & Operations Executive (eCommerce)

Rocket Paradise Group Pty Ltd (RPG) is a fast-growing multinational tech company specialises in building multi niche eCommerce stores and ranked within the top 3% among Shopify powered stores worldwide. 

RPG is currently one of the fastest growing eCommerce companies in Australia and has surpassed RM50mil in revenue since the company has started in 2016.

We currently have 3 brands under the ownership of RPG. We don't believe in 9-to-5, meetings for the sake of meetings and casual Fridays (it's pretty casual everyday). We want you to push boundaries, change the game and create impact everyday by doing things that matter. Get your hands dirty from building scalable operations, growth hacking, community building, business development, product development and customer care. No two days are ever the same and we like it that way. 

If you're smart, hardworking and anyone has ever called you crazy, then we want you to become part of the family.

Responsibilities

·       Handling customer inquiries throughout all social media platforms & email.

·       Responsible for daily ecommerce order processing and fulfillment.

·       Liase with our warehouses in US, AU & CN.

·       Focused on customer satisfaction, service and happiness.

·       Process returns/exchange.

·       Provide administrative support, as & when required.

Requirements

·       A BIG passion for helping customers.

·       Lots of self-drive with a motivation and desire to succeed.

·       People-Loving/People-Serving Attitude

·       Strong conversational and rapport-building skills

·       Strong writing ability.

·       Strong problem-solving skills. Numerate, analytical, with good attention to detail

·       Fast Learner

·       Willingness to “go the extra mile” if required

·       Team player that enjoys working in an energetic, fun, environment

·       Keen interest in professional development and career growth

·       Intermediate/Advanced level of Computer / Techno Savviness

·       Experience is not required

 

Salary

2800 - 3500 MYR

Total applicants :49 Job posted 1 year ago Total Views : 936 Unique Views : 934


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