honestbee
Country : Malaysia
  • Full-time
  • Contract

Customer Service Manager

honestbee will be the largest and most convenient online super market in Asia which boasts the largest variety and fastest market-to-doorstep delivery service available.

We also let our customers pick the exact hour they want groceries dropped off at their door.

We are a technology startup with a growth plan to launch our business across all major cities in Asia. We are searching for dynamic and motivated individuals to be part of our big family. You will be working with a high performing team that is constantly implementing new ideas and improving processes. If you have the passion for technology and food, we want your creativity!

Responsibilities

We are looking for a customer-oriented service representative, who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Ability to type 70 words per minute
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Good command of English and Malay
  • High school degree

Total applicants :15 Job posted 2 months ago Total Views : 291 Unique Views : 290 Today Views : 1


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