The Oddle Company
Country : Singapore
  • Internship

Regional Help Desk Intern

Ă— Sorry! This job is no longer available !!!

Oddle is a Singapore-based startup that provides a smart online ordering system that enables F&B business owners to manage their own take-away orders and grow their business. Since our platform launched in 2014, Oddle is heating up the food delivery space, with over USD13 million worth of orders transacted!

Unlike marketplaces, Oddle is a cloud-based, e-commerce and orders management solution which caters specifically to the operations of F&B businesses. Our solution is a unified, all-in-one online ordering system 
which funnels all orders to designated restaurants. 


After 3 years, today, more than 1400 restaurants are our happy customers! Our 60-strong team is still growing as we dream even bigger, scaling across the region. As we strive to make Oddle the right fit for all, we want to empower all F&B players to take control of their business through an all-in-one, integrated and cost-effective solution.

Responsibilities

About this internship

The Customer Help Desk team are Oddle’s frontline heroes, battling daily to ensure our users get the best experience by building personal connections through various means and channels. We seek talented interns who understand what it means to delight a customer and are always looking to enrich the lives of others.

This will be a regional internship role serving our clients based in Singapore, Malaysia, Hong Kong and Taiwan.

What you will do:

  • Report all technical issues encountered by users including internal team and external clients 
  • Communicate all technical issues and reports effectively between the Customer Success, Sales and Engineering teams at a global level 
  • Respond daily to customer support emails, tickets, chats and phone calls
  • Create and maintain easy-to-read and educational training materials on Zendesk
  • Identify, record, document and track bugs thoroughly
  • Estimate, prioritize, plan, and coordinate testing activities with internal and external users
  • Monitor new product releases and relay relevant information to all stakeholders both internal and external

Requirements

What you will need:

  • Excellent communication skill, both written and spoken
  • Strong command of English and Mandarin to support Mandarin speaking clients
  • Keen eye for detail and a strong desire to learn
  • Outstanding problem solving and coordination skills
  • Highly self-motivated and self-driven with the ability to learn fast and think on feet
  • Tech-savvy is an advantage. You might have no experience with technical tools, but you can pick it up as if you own it
  • Be able to commit on a full-time basis for 3-6 months
  • Candidates should already have proper visa to work in Singapore. We regret to inform that we are unable to sponsor work pass for overseas candidates

Total applicants :5 Job posted 2 months ago Total Views : 178 Unique Views : 178


Ă— Sorry! This job is no longer available !!!