Ahrefs Pte Ltd
Country : Singapore
  • Full-time

Customer Support @ Marketing/SEO Tool

Who we are


We're competing with big companies, but we purposefully keep our team lean and small (under 50 people), because we're not excited about the bureaucracy of large companies.
Our motto is "first do it, then do it right, then do it better".

Responsibilities

You will be providing support to customers of (one of the leading SEO/marketing platforms) and guiding them towards pure marketing excellence.
We succeed when our customers succeed, so we're convinced that this "Customer Support / Customer Success" role is largely important.
If you love marketing and you love helping people make the most of their websites - you're going to enjoy this position.


Responsibilities:
- Answer pre-sale questions of prospective customers (chat + email);
- Answer questions of existing customers (chat + email);
- Troubleshoot bugs/issues and report them to our development team;
- Offer your unique insights to our marketing and product strategy teams (as to what can be done to make our platform better to our users);


Responsibilities 2.0:
- Improve and enlarge our Help section: />- Create all sorts of learning materials for our customers (articles, ebooks, videos, webinars)


Personal growth:
- We encourage you to read/learn materials from our blog ( ) as well as any other SEO/marketing blog, that is covering similar subjects;
- We will provide you with any books/courses on the subject of online marketing, to help you become better at it.


What you get
Competitive salary
Informal and thriving atmosphere
First-class workplace equipment (hardware, tools)
Medical insurance
No dress code
Location
modern office in CBD


How to apply
Please send your applications to with CC to dmitry@ahrefs.com.
The subject of the email should be "Ahrefs Customer Success"
Please tell briefly about yourself and your past work experience.
Please describe your knowledge of online marketing and SEO. (make sure to mention relevant blogs and books that you've read)
Please do a typing test and include a link to the results.
Thanks!

Requirements

We're looking for:
- Perfect English;
- Fast typing;
- Awesome communication skills;
- Good knowledge of SEO;
- Basic knowledge of web development.

Salary

4000 - 10000 SGD

Total applicants :34 Job posted 6 months ago Total Views : 647 Unique Views : 645


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