Weshop
Country : Indonesia
  • Full-time

Sales Executive

Founded in 2014, WeShop (owned by WeShop Global Group Pte. Ltd, a holding company incorporated in Singapore) offers the first and premier regional cross-border shopping platform in South East Asia. Introduced by TechinAsia.com and many other national medias in South East Asia, WeShop and its service become more recognized and popular.

We strive towards service excellence while keep our focus more on local demands so as to develop new services that better suit our customers. Our objective is to become the preferred online destination for cross border online shopping for products such as fashion, home deco, health, beauty, to sports equipment and electronics. Weshop provides a convenient online shopping experience by offering imported products from various countries such as America, Japan, South Korea, China… and many more.

Unlike other cross-border shipping-facilitation-only services, WeShop is providing a comprehensive cross-border shopping and shipping facilitation process that is friendlier to local buyers and The best part about shopping online with Weshop is that our service warrants a hassle-free custom clearance process that guarantees your purchase(s) to be delivered directly to the doorstep:

GLOBAL SOURCING: Connect to partners in export-selling markets to publish their product listings on WeShop. As of now, buyers could browse items and shop WeShop, Amazon, Interpark (Korea’s best website), Dhgate (China’s wholesales sourcing) directly on WeShop platform. Buyers could also use WeShop as a shopping and shipping assistant to buy on any websites in US, China, Korea.

LOCAL MARKETING: Focus on the products that are unavailable or more expensive if buying locally.

LOCAL PAYMENT: Collect payment from buyers through preferred payment methods (not necessary credit card) and then pay sellers on-behalf.

GLOBAL LOGISTICS: Consolidate purchased items to WeShop’s centralized warehouses in product sourcing countries to save logistic cost, then ship the consolidated packages to buyer. WeShop also offer very helpful concierge services such as photo service, detailed inspection, repacking … that help buyers more confident with cross-border shopping.

LOCAL LOGISTICS: Fulfill all custom clearance procedures and duties on-behalf of the buyers then deliver every single item or package to respective buyer's home.

PEACE OF MIND: Receive and settle after-sales issues (if any) with the seller on-behalf of the buyer.

Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service, using multiple contact channels and CRM system

  • Assess customers’ needs and provide assistance and information on product features

  • “Go the extra mile” to drive sales

  • Remain knowledgeable on products offered and discuss available options

  • Cross sell products

  • Team up with co-workers to ensure proper customer service

  • Build productive trust relationships with customers

  • Suggest ways to improve sales (e.g. planning marketing activities, alternative offerings)

  • Update sales support history and order status timely in backend system to minimize operations follow up

  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

  • Follow and achieve department’s required activity level on CRM system

  • Well-developed interpersonal and organizational skills with the ability to efficiently multitask

  • Knowledgeable about products and services related to cross border trading

  • Cope well with targets pressures

  • Must be flexible and able to adapt to a dynamic environment

  • Professional and positive behavior is a must

  • Preferably having prior sales experience

  • Having Diploma/BA degree

  • Proficient in using MS Office, prior experience using CRM systems is an asset

  • Fluent in English and local languages

Requirements

  • Superior verbal and written communication skills

  • Experienced in dealing and negotiating with customers over the phone, email, or face to face

 

Salary

4400000 - 5100000 IDR

Total applicants :5 Job posted 11 days ago Total Views : 117 Unique Views : 100 Today Views : 44


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