Jublia
Country : Singapore
  • Full-time

Customer Success Manager

Jublia is an established global leader in business matching and event data analytics

Founded in 2013, Jublia has partnered over 600 B2B conferences, trade shows, corporate & associations event organizers in designing and executing the best business matching structure using Jublia's technology. Moving forward, we are building up a comprehensive suite of products that will completely bridge the gap from online business intent to offline business dealings at events.

We differentiate ourselves as event specialists who work closely with every client, based on specific meeting needs and objectives of their events.

Springboarding from having the highest measurable business matching performance in the industry, we provide the most meaningful online to offline technologies for exhibitions and conferences.

Responsibilities

We are looking for a Customer Success Manager to help our customers get value from their partnership with Jublia, ensuring that we can drive increased value at their events. This includes understanding the customer’s needs, KPIs, managing customer satisfaction, and ultimately helping the customer benefit tremendously from the use of Jublia technology. A key aspect to success is to form a relationship of trust with Jublia's customers, anticipate needs, and act with agility, flexibility and integrity. 

- Taking ownership for the use of Jublia products throughout clients’ organizations with a strong knowledgeable of our data, methodology, and visualization tools and be able to explain these to stakeholders

- On-going continuous event support via telephone, instant message, and email; gathering clients' and end-customers' feedback for the continuous improvement of Jublia platform 

- Working with key Jublia clients to collaboratively create successful case studies and testimonials 

- Spot trends from our data analytics tool to carry out operations while managing client expectations

- Team up with Jublia product team to address and fulfill clients' needs

Requirements

- 1 year of leadership in an organization OR two years of customer succession & servicing experience

- Excellent time management and being able to handle multiple deadlines simultaneously

- Proficient with web application usage and handling data

- Experienced working with and supporting international customers over email, telephone and instant messaging

- Data analysis experience preferred

- Fluent in English and preferably Mandarin

Salary

2500 - 3500 SGD

Total applicants :30 Job posted 2 months ago Total Views : 339 Unique Views : 339 Today Views : 1


Submit Application