The Oddle Company
Country : Singapore
  • Internship

Regional Customer Support Intern

Ă— Sorry! This job is no longer available !!!

Looking to immerse yourself right at the heart of the start-up ecosystem? You are looking at the “next big thing”. Since our inception in 2014 as a B2B company, Oddle has been a leading force in offering the best-in-class enterprise software that transforms how restaurants participate in the online revolution and how people order food online.

With Oddle, you can be part of creating the most exciting user experiences for people all over the world. With more than 60 people across our offices in Singapore, Kuala Lumpur, Hong Kong and Taipei, we strive to be world-changing and continue blazing the trail - creating the most exhilarating food ordering consumer experiences and improving business decisions through data.

An intuitive and seamless food ordering system for our users is what we constantly seek to provide. We take convenience and engagement to a whole new level. As one of the world’s most transformative start-ups, we ensure that food ordering will never be the same again.

Responsibilities

The Customer Help Desk team are Oddle’s frontline heroes, battling daily to ensure our users get the best experience by building personal connections through various means and channels. We seek talented interns who understand what it means to delight a customer and are always looking to enrich the lives of others.

This will be a regional internship role serving our clients based in Singapore, Malaysia, Hong Kong and Taiwan.

What you will do:

  • Report all technical issues encountered by users including internal team and external clients 
  • Communicate all technical issues and reports effectively between the Customer 
  • Success, Sales and Engineering teams at a global level 
  • Respond daily to customer support emails, tickets, chats and phone calls 
  • Create and maintain easy-to-read and educational training materials on Zendesk 
  • Identify, record, document and track bugs thoroughly 
  • Estimate, prioritize, plan, and coordinate testing activities with internal and external users
  • Monitor new product releases and relay relevant information to all stakeholders both internal and external

Requirements

What you will need:

  • Excellent communication skill, both written and spoken
  • Strong command of English and Mandarin to support Mandarin speaking clients 
  • Keen eye for detail and a strong desire to learn 
  • Outstanding problem solving and coordination skills 
  • Highly self-motivated and self-driven with the ability to learn fast and think on feet 
  • Tech-savvy is an advantage. You might have no experience with technical tools, but you can pick it up as if you own it 
  • Start Date: Sep 2017 (3-6 months) 
  • Candidates should already have proper visa to work in Singapore. We regret to inform that we are unable to sponsor work pass for overseas candidates 

If you are hungry for learning and looking for tremendous growth opportunities with us, we would love to speak with you soon! Drop in your resume now!


Total applicants :1 Job posted 14 days ago Total Views : 50 Unique Views : 50 Today Views : 2


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