Hook Coffee
Country : Singapore
  • Internship
  • Temporary

CRM Intern

Using creativity and technology to create Singapore's No. 1 specialty coffee brand, Hook continues to grow and bring the finest sustainably grown and ethically produced beans from farms around the world straight to our customer’s doorsteps. We #makecoffeebetter, both for our farmers and customers.

Responsibilities

Are you passionate about data and customer communications and combining the two to deliver maximum value to customers through Hook Coffee products? If you are, this role is for you.

This role will see you championing Hook’s CRM activities. You’ll be responsible for all automated and ad hoc customer communications. You will be responsible for designing, producing and delivering a range of timely campaigns to increase customer loyalty, retention and winback. You will love using data to evaluate programme effectiveness, guide decision making and implement robust testing strategies. If you enjoy the sound of working in a fast-growth startup, are able to take change in your stride, can think strategically, act tactically and thrive on winning, then we’d love to hear from you!

  • Map out customers journeys 
  • Analyses customer data sources to propose suitable marketing strategies for wingback, funnel drop out and lifecycle marketing programs
  • Generating additional revenue through ad-hoc winback and seasonal campaigns
  • Offer creation and voucher code management. 
  • Reporting back to key stakeholders 

Requirements

  • Strong in communication and interpersonal skills 
  • Highly positive, love speaking and engaging with customers
  • Team player, fast learner, resourceful and detail oriented 
  • Able to commit for at least 3 months or more 
  • Available to start immediately

Salary

500 - 750 SGD

Job posted 7 days ago Total Views : 76 Unique Views : 75 Today Views : 1


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