gumi Asia Pte Ltd
Country : Philippines
  • Full-time

Community Manager

We’re situated in the Southeast Asian countries of Singapore, the Philippines. As such, we serve as a launching pad to bring gumi Inc.’s games to audiences outside of Japan, and also act as an incubator for new games tailor-made for a global audience.

Responsibilities

  • General:
    • Interacting with the community through our official channels such as Facebook, Twitter, Forums, Instagram, etc. ;
    • Providing written copy for updates in the game and on social media communications, primarily in English;
    • Creating, preparing, and implementing community events on a regular basis that will help to grow the community and increase the engagement;
    • Assisting the Community Lead in planning, preparation, and post mortem review of contents, promos, and similar items on a per-game basis via in-game tools and social media platforms;
    • Checking the implemented in-game events to ensure that the provided information to the players are correct and there are no critical issues during launch;
    • Coordinating with the Game Support Team and Dev Ops Team regarding the recent issues and updates in the game;
    • Helping the other community managers from the whole community management team when critical issues arise such as connection errors, massive awarding, and multiple event implementation.

 

  • Technical
    • Updating our official channels and/or community sites with correct and adequate information for our player base.
    • Maximizing the use of all the official channels for better community engagement;
    • Analyzing the temperature of the community based on their feedback;
    • Studying the performance of all posted article / communications and providing action plans as to improve;
    • Helping the other departments to check player concerns in the game using the in-game tools;
    • Reporting to the Community Lead on daily basis at the end of each shift on tasks completions and community feedback;

 

Requirements

  • Min. 1 year(s) of prior experience in the gaming and/or similar industries in a customer service capacity.
  • Fluent in English, both in spoken and written English
  • Experience in customising Facebook tabs ( knowledge in basic HTML fan gate)
  • Experience in community management across territories, languages and cultures
  • Highly methodical and thorough, and an exceptional communicator
  • Familiar and comfortable with social media

Total applicants :5 Job posted 3 months ago Total Views : 162 Unique Views : 162 Today Views : 1


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