99.co
Country : Singapore
  • Full-time

Customer Happiness Advocate

99.co is a powerful map-based property search engine that utilizes smart algorithms to provide housing renters, buyers, and property agents alike a fast, transparent, and efficient property search experience. Our mission is to make the entire experience of finding, moving into and living in a new place seamless and hassle free, while keeping living in a new city what it should be - fun and enriching.

We are the fastest growing property portal in SE Asia and our goal is to empower people to search for a home they will love. Founded by one of the best engineering teams in Singapore, it is currently headquartered and operational in the Lion City. Our investors include Sequoia Capital and Facebook co-founder Eduardo Saverin.

Please read about our team, culture, and values here.

Responsibilities

This is not your typical customer support/service role. We're looking for a double agent: someone who will advocate for the good that 99 does to the real estate industry in Singapore, and yet stand firmly by our users and their frustrations when feeding back requests to the team.

You will need to solve problems on the fly, and apply creativity to many situations. Your work will help to shape and improve our product, while your personality is an important part of our users' experience with 99.

Requirements

  • Answer general questions about 99.co via chat/email/phone/sms
  • Communicate fluently and comfortably in English, and conversational Chinese
  • The ability to write and create content creatively and effectively
  • A passion for making a difference for our users
  • Relentlessly resourceful at problem-solving
  • Be responsive and take initiative
  • A healthy curiosity to learn about various aspects of the industry
  • Read everything and will paste a HTML peace character somewhere in your application
  • A keen eye for detail
  • A desire to learn and grow beyond the immediate job scope
Components instead of salary
Equity

Total applicants :27 Job posted 3 months ago Total Views : 337 Unique Views : 337 Today Views : 5


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