The Oddle Company
Country : Singapore
  • Internship

Regional Customer Success Intern

Looking to immerse yourself right at the heart of the start-up ecosystem? You are looking at the “next big thing”. Since our inception in 2014 as a B2B company, Oddle has been a leading force in offering the best-in-class enterprise software that transforms how restaurants participate in the online revolution and how people order food online.

With Oddle, you can be part of creating the most exciting user experiences for people all over the world. With more than 60 people across our offices in Singapore, Kuala Lumpur, Hong Kong and Taipei, we strive to be world-changing and continue blazing the trail - creating the most exhilarating food ordering consumer experiences and improving business decisions through data.

An intuitive and seamless food ordering system for our users is what we constantly seek to provide. We take convenience and engagement to a whole new level. As one of the world’s most transformative start-ups, we ensure that food ordering will never be the same again.

Responsibilities

About this Internship:

Customer Success is one of the key functions to drive growth for our business. The team aims to optimise customers' satisfaction and retention, by helping them derive maximum value from the Oddle solution that will help in growing their business. As Oddle's frontline heroes, you will also be battling daily to ensure our users get the best experience in building personal connections through various means and channels.

We seek talented interns who understand what it means to delight a customer and engage our clientele and guide them to success through education, deployment and adoption, which subsequently drive business results.

This will be a regional internship role serving our clients based in Singapore, Malaysia, Hong Kong and Taiwan.

What you will do:

  • Assist in getting the merchants onboard, which includes system deployment and providing training for the merchants
  • Guide the merchants in using the Oddle solution and consult them to improve their sales performance
  • Represent the merchants by surfacing concerns and ideas from the ground during internal discussions with the internal teams, to advise which features and bug fixes should be prioritized for product development
  • Communicate all technical issues and reports effectively between the Customer Success, Sales and Engineering teams at a global level
  • Respond daily to customer support emails, tickets, chats and phone calls
  • Estimate, prioritize, plan, and coordinate testing activities with internal and external users

Requirements

What you will need:

  • Strong command of English and Mandarin to support Mandarin speaking clients
  • Outstanding problem solving and coordination skills
  • Excellent communication and interpersonal skills, both written and verbally. It comes naturally for you to talk and engage with people.
  • Highly self-motivated and self-driven with the ability to learn fast and think on feet
  • Tech-savvy is an advantage. You might have no experience with technical tools, but you can pick it up as if you own it.
  • Start Date: August 2017 (3-6 months)
  • Candidates should already have proper visa to work in Singapore. We regret to inform that we are unable to sponsor work pass for overseas candidates

If you are hungry for learning and looking for tremendous growth opportunities with us, we would love to speak with you soon! Drop in your resume now!


Total applicants :2 Job posted 1 month ago Total Views : 105 Unique Views : 105 Today Views : 1


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