CaterSpot
Country : Anywhere
  • Internship

Account Management Internship

CaterSpot is the leading catering marketplace in Asia, currently serving Singapore and Hong Kong.

We've partnered with over 350 caterers and restaurants who offer catering to make it easy to order catering online for any business or occasion. We're regularly serving great companies like Facebook, Apple, LinkedIn, PwC, MasterCard and more.

From routine office lunches to offsite client meetings, from kids' parties to birthday celebrations, from 5 to 2,000 people, we are building a solution for everyone and we want to connect everyone with great food for their special and important moments.

 

Responsibilities

The Account Management Intern is responsible to act as the point of contact and handle customers’ individual needs. As account manager you should work to satisfy customers’ needs and requests, respond to their catering queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships.

This position will turn into full-time after 3 months internship. 

Responsibilities

  • Manage a portfolio of accounts to achieve long-term success
  • Build and maintain strong, long-lasting client relationships
  • Attend to incoming catering enquiries from new and current customers, understand their catering requirements and provide custom solutions to their needs in the form of quotations, meal planning or suggestions
  • Liaise with our catering partners to find custom solutions for our customers' needs
  • Meet and exceed targeted sales quota per month
  • Monitor and report on the status of accounts and transactions, prepare sales reports and sales forecasts
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Suggest actions to improve sales performance and identify opportunities for growth
  • Generate new business using existing and potential customer networks

 

Requirements

Requirements

  • Proven work experience as a Account Manager, Customer Service, Hospitality or F&B related position is key. Previous experience with catering companies, event management, hospitality or hotel management is a plus
  • Experience delivering client-focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation and presentation abilities.
  • Excellent organizational, communication, listening and presentation skills 
  • Creative problem solving and analytical skills

Hard Skills:

  • CRM
  • Google Apps (Gmail, Sheets, Docs, etc)

Key Traits

  • Love to talk with people
  • Energetic and Personable
  • Passion for food
  • Quick Thinking
  • People-Centric and Cheerful
  • Resourceful
  • Passionate

Benefits

  • Being a part of a fresh and continually evolving Startup
  • Super fun and engaging culture and company activities
  • Huge opportunities for personal and career growth
  • All the FUN people work here!

CaterSpot's core values are: 

  • Curiosity - We care and inquire about the challenges and needs of our customers
  • Clarity - We keep communication crisp, clear, and responsive
  • Collaboration - We win with each other, never alone
  • Transparency - We ensure all relevant information is available – no questions are off limits
  • Ownership - We are responsible and accountable for getting things done

Salary

800 - 1000 SGD

Total applicants :11 Job posted 2 months ago Total Views : 206 Unique Views : 206


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