SoftSolvers Solutions
Country : Malaysia
  • Full-time

Customer Support (Cloud CRM)

At SoftSolvers Solutions we build award winning business automation solutions, designed to make small to mid-market businesses profitable by automating their business operations, using Internet and mobile technologies. Currently we have 3 ventures in our portfolio, and more in the pipeline.

  • Second CRM: an award winning business automation solution designed to improve sales & marketing, customer support and operations.
  • Salespeer: a powerful CRM and online business management suite for SMEs
  • Bharat House (Ready to Launch): Community driven E-commerce marketplace

We are actively looking to hire creative bright talents to join us, as Developers [PHP/MySQL, Android, iOS], Designers [web and mobile UI], Sales [Inside sales and business dev], Marketing [Social Media, Content writer, full stack Marketing], Finance [Accounting, International taxation] and so many more.

SoftSolvers is headquartered in Singapore and has operations in Malaysia, Australia and USA.

SoftSolvers Research & Development Centre and Regional Support Center is based in Cyberjaya, in CBD Perdana area, near DPulze Mall and lot of food eatries and entertainment zones.

Responsibilities

  • Understanding Second CRM application (how to use to, configure it to perform different tasks)
  • Explain customers the different features of Second CRM and support them if they face any problem 
  • Understand new requirements from customers and coordinate with developers in fullfilling those in the application

Requirements

Degree in any IT related specialisation
MUST have worked as Customer Support (or customer facing tech support) in similar environment (cloud based CRM, ERP, HR or Accounting software) for a minimum of 1 year (not more than 3 years)
MUST have the basic understanding of web based software development and good in working with cloud based business applications
Prefer if have some working knowledge in PHP and MySQL
Exceptionally Good at explaining things to other, especially over phone
Excellent Aptitude, Attitude and Commitment are Must
Good communication skills

​If you have what we need and are interested, you need to study the below mentioned topics and come to our Cyberjaya office for interview:

Read everything on the company website at www.secondcrm.com. 

Try to play/learn from the online demo at https://aw.secondcrm.com/demo/enterprise/ and also go through the User Guide and How Do I videos at http://www.secondcrm.com/support and follow as much as you can.

Salary

2500 - 3500 MYR

Total applicants :8 Job posted 3 months ago Total Views : 164 Unique Views : 164 Today Views : 1


Submit Application