GuestReady
Country : Singapore
  • Full-time

Operations Associate

As frequent travelers and devoted Airbnb hosts, we understand the challenges that come with managing an Airbnb rental first-hand. Nowadays, guests expect hotel quality amenities, extraordinary personal service and on-call services when booking a vacation rental - something that can be hard to keep up with when hosting multiple guests each week.

GuestReady was founded in late 2016 with the objective of taking the hassle out of Airbnb hosting. We aim to deliver outstanding services to both our hosts and guests in London, Paris, Singapore and Hong Kong. With an extensive battery of premium airbnb management services, and a combined experience of over 50 years in the fields of hospitality, financial business and - we’re not kidding - rocket science, we find powerful solutions to the problems that arise when hosting on Airbnb.

Responsibilities

We are GuestReady, a global short-term and vacation-rental management company! We provide professional services to real estate investors, hosts, as well as guests. Featured in TechCrunch (http://tcrn.ch/2b9gFNa), our mission is to take the hassle out of short-term rentals. Any operations that are related to turning over guests and optimise listings to incur a maximum yield for the host are handled by us.

This role is a People/Customer Operations Executive role which will suit an individual with entrepreneurial spirit and an analytical mind who wants to gain valuable experience and exposure at a rapidly scaling start-up in Singapore. This could be your opportunity to join a high growth start-up and compete with your skills, experience and exposure to build yourself and build the company simultaneously.

Responsibilities (non-concluding):
- Support and assist the team with day to day administration
- Ensuring the laundry and cleaning services are scheduled on time 
- Scheduling, coordinating and assigning cleaners and meet-greeters 
- Have a holistic approach while being able to solve problems tactfully in order to ensure customer satisfaction while on the other hand to wisely use costs for resources
- Responsible to connect with guests before, during and after their stay 
- Teaching and training cleaners and meet-greeters to carry out the objectives of their jobs efficiently and ensuring that their quality of work doesn’t affect the customer experience

Requirements

Requirements for the role:
- Open only to local Singaporeans/PR 
- An individual who’s able to work under pressure being calm and composed 
- Fast problem solver; being able to seek solutions instantly for any given problem
- Team player; able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues
- Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.
- Detail oriented individual with a strong focus on quality and an eye for detail
-  As the responsible for the overall day-to-day operations of the Customer Relations function, your driving passion is to create a great customer experience. You are always learning from our customers’ experiences so that we continually improve their experience across all touch-points 
- We are a 24/7 business so the person needs to have no qualms about working on a 7-day roster and shift work. There will be a requirement to work on call around 1 weekend per month.
- Interest in start-ups and the sharing economy is a big plus. Ideally you will have experience using home share platforms such as Airbnb, Home Away etc.

Benefits:
- Work with multicultural team members and international teams
- Exposure to the fast-paced world of high-tech start-ups
- You will be working with a team of experienced entrepreneurs who have successfully built companies before
- A dynamic work environment with flat hierarchies and space for your own ideas
- Opportunity to explore non-common places in an around Singapore
- Challenging and diverse tasks which will let you grow day by day
- Attractive experience and compensation


Total applicants :40 Job posted 22 days ago Total Views : 591 Unique Views : 591 Today Views : 2


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