ERPLY
Country : Singapore
  • Full-time
  • Contract

ERP Application & Technical Support Specialist

With Headquarters in New York, London, Tallinn and Singapore, ERPLY is a provider of Software as a Service for Point of sale, commercial retail inventory and ecommerce that handles data across physical shops, online stores and warehouses, while at the same time providing realtime dashboards with relevant data. ERPLY is rooted in building complex custom ERP solutions.

Responsibilities

The successful candidate will install, configure, test, analyze & troubleshoot business software applications and associated systems to ensure that functional potential is realized, user efficiency is optimized and systems are highly reliable. Maintain proper configuration, licensing, support and inventory control of applications. 

Assist end users with application usage and basic knowledge support. Perform maintenance to ensure operational functionality with minimal interruption. 

Receives requests from customers for service or problems resolution; prioritizes requests and routes to appropriate staff for action; maintain a data base customer requests and tracks the progress of service and problem resolution; contacts customers to keep them informed of the status of their requests.

Requirements

  • Actively participates in the testing and implementation of new software systems.
  • Partner with end users and various departments to define business requirements and systems goals.
  • Partner with various business units in the organization to facilitate implementation of new or improved reporting processes
  • Provides in-service sessions for users in the operation of computer and system applications, and software products
  • Provides guidance and assistance to users in response to written and verbal questions regarding the proper use and implementation of appropriate procedures and operations necessary to meet user needs.
  • Sets up and maintains user system access according to established procedures; sets up and maintains customer distribution lists
  • Documents production problems, provides analysis and recommendations for problem resolution.

Total applicants :24 Job posted 26 days ago Total Views : 173 Unique Views : 173


Submit Application