Flower Chimp
Country : Malaysia
  • Full-time
  • Contract

Customer Care Superstar

Flower Chimp is an exciting young startup based in KL. We are on a mission to digitalise South East Asia’s floral industry by connecting local florists with their customers through a sophisticated online platform. Since our launch in June 2016, we’ve been growing rapidly and currently offer 100+ types of flowers, bouquets, fruit baskets and seasonal products on our site.


We’re always on the lookout for dynamic and passionate team members that are eager to play an active role in growing an exciting startup in South East Asia!

Responsibilities

Flower Chimp Customer Service Representative

About Us

Flower Chimp is an international flower and gift E–commerce company

We build long term relationships with our customers and clients and provide exceptional customer services by pursuing business through innovation and advanced technology.

For several years, we are based in the Mont Kiara, Kuala Lumpur, but our orders are placed from people across the world to be delivered to their loved ones in South east asia. Our integrity is supported by the “Flower Chimp Guarantee” which guarantees the unique freshness, superior flower quality and competitive value of every single order.

Our Flower Chimp team consists of international entrepreneurs from all over the world who are working hard every day to deliver joy and happiness to our customers.

 

Job Brief

We are looking for people who can go above and beyond as you will be the front liners representing us!

What is a customer service representative?

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Yes

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Responsibilities

Identify and assess customers’ needs to achieve overal customer satisfaction with our services.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Managing high volume amounts of incoming calls, messages and emails from customers.

Identifying and assessing customers’ needs and wants to  achieve satisfaction of our customers.

Requirements

Requirements -

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Take the extra mile to engage customers

 You’re self-motivated, self-starting, self-assured……self!

 A high sense of urgency and multitasking skills

Strong handling skills and active listening

Familiarity with CRM systems and practices is a plus!

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication skills

Ability to multi-task, prioritize, and manage time effectively

Being empathetic and reasonable in high stress situations

Must be fluent written / speaking in English and Malay while knowing Chinese is a plus!

No need to follow a script...just build a personal emotional connection with each customer!

Fresh Graduates are Encouraged to apply!

Salary

1500 - 3700 MYR

Total applicants :8 Job posted 21 days ago Total Views : 100 Unique Views : 100


Submit Application