honestbee
Country : Hong-Kong
  • Part-time
  • Contract

Customer Service Executive (Part-time)

honestbee is Asia's leading online concierge and delivery service for all your lifestyle needs. With our technical expertise, data-fuelled operations and our network of partners, people experience how life’s just easier with honestbee.

We are solving the riddles of e-Commerce and logistics across the SE Asia. We work on practical solutions for the real world and we are obsessed about building a marketplace for services that awes and delights our customers - that’s our commitment to them!

We require passionate candidates to handle our customers’ telephone queries and requests in a professional and timely manner. As the Customer Service Executive, your responsibilities will include:

Responsibilities

  • The customer service executive has to collaborate with various stakeholders within the organisation to achieve positive and improve NPS (Net Promoter Score). He/She will ensure a customer-centric approach in our customer engagement and assist customers on their queries through e-mail and chat within the assigned tickets
  • Providing a great customer experience is part of our mission. We want to provide great concierge service to all our customers, and we are calling out for like-minded individuals who believe that there are a lot more to customer experience than just prompt reply
  • Our Customer Service Executives aim to provide practical and prompt solutions for our customers, bringing delightful services to every customer we engage

Requirements

  • Diploma/Degree holder preferred
  • At least 1-2 years of customer service experience via live chat
  • Excellent communicator and creative thinker, with an ability to use data to inform all decisions
  • Possess strong customer centric personality and passion for helping customers
  • Extrovert, able to strike an instant conversation with anybody
  • Have a passion for customer service
  • Effective reading and writing English communication skills
  • Strong work ethics
  • Savvy knowledge in web browser and social media applications, such as Facebook, Instagram, Twitter
  • Able to work shifts
  • The ability to work and thrive in a fast-paced, rapidly changing work environment

Total applicants :2 Job posted 10 days ago Total Views : 46 Unique Views : 46 Today Views : 1


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