CaterSpot
Country : Singapore
  • Full-time
  • Internship

Customer Success and Operations Trainee (Full-time option after 3 months)

CaterSpot is Asia’s largest online marketplace that connects companies and people with great local catering options. We offer users the possibility to order 600+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong with island-wide coverage.

Responsibilities

·       Build and maintain relationships with CaterSpot’s corporate and individual customer base.

·       Setting up and optimizing CaterSpot’s customer service standards through innovation.

·       Working collaboratively with other members of the Live Ops team

·       Put in place and maintain good reporting on the teams KPI’s and usage of the tools.

·       Prepare training material and coach all stakeholders using the tools on the best practices.

·       Supervising the day-to-day work of operations support staff.

·       A whole load of exciting ad hoc tasks and challenges!

Requirements

·       First working experience with, preferably with focus on operations or customer success

·       Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.

·       Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.

·       Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.

·       You have passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond.

·       A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.

·       Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.

·       Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!

Salary

800 - 1000 SGD

Total applicants :18 Job posted 1 month ago Total Views : 230 Unique Views : 227 Today Views : 3


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