Collectco Services Sdn Bhd
Country : Malaysia
  • Full-time

Customer Service Executive

Have you ever shopped online, in anticipation of your parcel, only to find a "Please collect at post office" card? It's a 30 minutes drive to the only post office in town, always crowded, long lunch time queue, not to mention that it's only open during work hours. At the same time, you can't wait at home for hours for postman to come!

You are not alone. Thousands of people FEEL the same frustration and NEED something better.

How you wish you can just have your parcel sent to a cafe somewhere near your workplace or home, so you could just pick and go after work? Oh no rush. Sip some coffee inside.

Together with a variety of stores and partners, Collectco aims to put an end to this inconvenience, while bringing to you a fresh way and joy of collecting your things at your favorite places. In the same way, we also help local businesses like cafe by driving online traffic to them, letting them know you more.

We come from a wide variety of backgrounds, from logistics to e-commerce, sharing the same passion. But now we need more of you. Talents. To make an impact together. Join us!

Responsibilities

Customer Service Lead

  • In-charge of all customer service related matters.

  • Ensure that highest level of customer service is being rendered to all customers.

  • Handle difficult customer complaints.

  • Plan and strategize ways to improve customer experience.

  • Prepare report on any customer-related data.

Consumer CS Exec

  • Communicate with consumers to get feedback.

  • Attend to all consumer-related matters.

  • Escalate critical problems to CS lead.

  • Work closely with operations team to resolve customer issues.

Merchant CS Exec

  • Communicate with merchants to get feedback.

  • Attend to all merchant-related matters.

  • Escalate critical problems to CS lead.

  • Ensure that merchant-related pickup and delivery are carried out on-time.

  • Work closely with operations team to resolve merchant issues.

Requirements

Degree: Diploma/Degree certified

Fluent : Mandarin, English, Malay

Good communication and team player


Total applicants :8 Job posted 25 days ago Total Views : 37 Unique Views : 37 Today Views : 2


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