Circles.Life
Country : Singapore
  • Full-time

Senior Customer Happiness Expert - Mandarin Speaking

Circles.Life is a young, innovative and energetic digital telco with a mission: to re-imagine the mobile experience for the digital consumer. We have strong local roots and we are the first digital telco in Singapore creating a customer centric mobile platform.

Our aim is to make the customers’ life simpler and happier by giving them power over their mobile needs. Not only do we promote customers building their own plans, so they only pay for what they want, but our services seamlessly evolve with their needs. We believe our customers deserve more, and we give it to them.

One Plan, Unlimited Me.

Circles Asia and Circles.Life are brought to you by Liberty Wireless Pte. Ltd., a Singapore company incorporated in 2014. Liberty Wireless shareholders are established individuals and institutions with deep experience in the telco sector from Singapore and the region.

It was set up by a team who is passionate about changing the regional mobile telco landscape to make things better for customers because we believe they should get more out of life. More importantly, they want to set an example of telco innovation for the region, from our home base in Singapore.

More about us: https://pages.circles.life/careers

Responsibilities

About the company

Circles.Life is a young, innovative and energetic digital telco with a mission: to re-imagine the mobile experience for the digital consumer. We have strong local roots and we are the first digital telco in Singapore creating a customer centric mobile platform. 

Our aim is to make the customers’ life simpler and happier by giving them power over their mobile needs. Not only do we promote customers building their own plans, so they only pay for what they want, but our services seamlessly evolve with their needs. We believe our customers deserve more, and we give it to them. 

Unlimit your telco. Now. 

Circles.Life was set up by a team who is passionate about changing the regional mobile telco landscape to make things better for customers. We want to set an example of telco innovation for the region, from our home base in Singapore. 

Job Responsibilities: 

  • Be the "Voice Of The Company" - will handle outbound call requests from hotline (VM), and ad hoc call outs as needed
  • Ensure no VM backlogs daily and report to L2 or Manager daily on productivity
  • Handle escalations from level 1 and resolve customer's issues
  • Work with other department in resolving customer's delivery / order management / network / billing issues
  • Work closely with other team members to resolve any challenging issues encountered
  • Do adhoc duties / calls as and when required
  • Engage and giving power back to the customers

What’s on offer:

Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect:

  • Unique opportunity to be a part of the digital disruption in telecommunication (Circles.Life is the only company of its kind in all of Asia!).
  • Autonomy in the role and in managing your own portfolio.
  • Exposure to the fast-paced world of high-tech start-ups.
  • Attractive experience and compensation.
  • Working with passionate, smart and driven colleagues in a vibrant environment.

 

Requirements

Requirements:

  • Ideally you will come from e-commerce, BPO, Telco industry
  • At least 1 - 2 years experience handling outbound calls
  • Have strong command in English and Mandarin. Additional spoken dialects is a plus.
  • Able to work in office with no issues of travelling and working over weekends
  • Must be highly engaging over the phone and customer oriented
  • Preferably strong grasp and experience using ZenDesk / has experience in call centre / BPO environment
  • Can work under pressure and multitask
  • Highly motivated and a team player
  • Passionate about Circles Life and our goals / mission

Total applicants :5 Job posted 20 days ago Total Views : 121 Unique Views : 120 Today Views : 4


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