Customer Happiness Officer

Our Mission: Re-inventing business from customer's perspective through innovation & technology

We are committed in creating and providing affordable and accessible great products & services that add values in a fun way.
We believe our deep company culture sets the foundations of our evolution within this industry.

C - Customer-centric
A - Accountable
P - Passionate
T - Trustworthy
I - Innovative
O - Open minded
N - No egos

We look forward for rebel individuals & the team players who believe on our values above.

Responsibilities

Role

You will be responsible to make sure that our customers are happy with our service. Aside from giving hands on customer service, you will also responsible for case report and follow up; while working hand in hand with technical support team to make sure the product improvement.

Responsibilities

• Great understanding of product knowledge
• Attentive to customers enquires, feedbacks and complains
• Going extreme extend to make customers happy and satisfied
• Attending to call as well as online support chat
• Recording reports and keep track of all cases
• Following up any pending case and resolve them at the fastest, earliest possible time

Requirements

Job Qualifications

• Good at communication skills, both written and verbal (English and Bahasa)
• Comfortable to speak to strangers
• Must be able to handle stress and pressure

Minimum Qualifications

• Fluent in english, both writing and speaking
• Strong analytical skills
• Good with database and familiar with various research methods
• Ability to organize work, prioritize tasks, and manage multiple & changing priorities
• Self-starter, energetic, assertive and systematic
• Able to identify process improvements which lead to better team performance.

Preferred Qualifications

• Have experience in Service Industry
• Hospitality academic background
• Attention to details

Salary