Direct Lending Sdn Bhd
Country : Malaysia
  • Internship

Customer Service and Operations Intern

Direct Lending is an online personal lending platform that provides the underserved fast, simple, safe and affordable access to credit; helping them to meet their emergency needs and achieve their dreams. Our mission is to make transparent and affordable credit accessible to everyone at anytime, anywhere.

Direct Lending commenced operation late 2016 by distributing personal financing underwritten by our financing partners and since then, our monthly loan disbursement volume has increased 20 times. Direct Lending is a participant in 2017 Malaysian Global Innovation & Creativity Centre’s (MaGIC) Global Accelerator Programme.

We are a team of finance and technology professionals with a combined experience of more than 30 years gained from working across Malaysia, London, Hong Kong and Singapore.

We are now looking for passionate individual who are willing to learn and grow with Direct Lending.  Join us if you are passionate to transform the consumer lending landscape, believe consumers deserve a better borrowing experience and to advance financial inclusion. Read more about us:


You will be part of the Customer Service & Operations team that are integral to delivering a better borrowing experiences to our users. Your responsibilities include:

  • Call with prospective borrowers to provide assistance from checking eligibility to disbursement of funds. Delivering remarkable borrowing experience for each customer
  • Handle customer enquiries from all communication channels (calls, live chats and email) in a professional and courteous manner. Be accountable and know the loan products well
  • Identify and communicate feedback from customer to management for continuous improvement. We want to deliver the best borrowing experience to our users
  • Manage relevant paperworks. Be organised
  • To assist in preparing and implementing marketing plans, roll out to the channels and continuous monitoring and providing feedback on performance.  Influence the direction of the business


Are you the one?

  • Want to be part of a revolutionary in the personal lending business and believe that any role can carry impact when done with passion
  • Love (and patience) communicating with people all day, every day
  • Have a customer service mindset. Always tactful and professional in your approach to represent the Direct Lending Brand.
  • Highly organised, confident, self motivated and persistent
  • Team player with good communication and interpersonal skills
  • Good command of Bahasa Malaysia and English

Why join us?

  • Gain useful hands-on exposure & experience in a key area that impacts everyone's life - credit & finance
  • Learn from banking & finance professionals who have working experience across London, Hong Kong, Singapore and Malaysia.
  • Accelerate your career growth, working in a challenging but rewarding environment. We are hoping you will be our full- time team member after the internship
  • Enjoy your internship in a flat and open office culture, with modern/ cool office, pantry service, office next to MRT


500 - 1000 MYR

Total applicants :4 Job posted 3 months ago Total Views : 61 Unique Views : 61 Today Views : 1

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