EPICURIO
Country : Anywhere
  • Full-time

CUSTOMER SERVICE REPRESENTATIVE

Epicurio is the #1 Dedicated Wine and Spirits Marketplace in Singapore and aim to be the #1 in South East Asia. The team is dedicated to offer the perfect service and experience to its wine lovers users and to assist them in choosing the wine. Epicurio is 100% online through a website and mobile app. Similar to Vivino with the direct sale & delivery feature, Epicurio is the fastest growing wine company in Asia.

Expanding in several countries in South East Asia epicurio can offer you an multi cultural experience working with colleague from 5 different nationalities based in 6 different countries.

Visit: www.epicurio.co and Download: https://epicurio.co/app

Responsibilities

KEY JOB DUTIES:

  • Assisting customers place orders and stating the status of their order delivery.
  • Provides pricing and delivery information.
  • Be the point of contact for any customer inquiries related to EPICURIO products and services.
  • Makes wine and gift baskets suggestions based on customer needs.
  • Resolving all customer inquiries via phone, chat, text or email.
  • Manages and resolves customer complaints. 
  • Enters and updates new and existing customer information into system.
  • Follow-ups customer calls where necessary.
  • Documents all call information according to standard operating procedures.

Requirements

KEY JOB QUALIFICATIONS:

  • Strong verbal and written communication skills.
  • Two or more years customer service agent experience.
  • High school diploma.
  • Detail oriented. 
  • Strong typing skills.  
  • Interact with customers in all communication channels (phone, chat, mobile messaging – text, and email.
  • Knows how to navigate through the internet and use MS Word, Excel and Outlook. 

 

ESSENTIAL JOB FUNCTIONS:

  • Must be physically and intellectually capable of operating a computer, printer, telephone, as well as other business equipment.
  • Must be able to speak, read and write in English.
  • Must be able to read with or without corrective lenses.
  • Must be able to work extended hours, days, weekends and holidays if business requires it.
  • Must be able to work in front of a computer for 8 hours a day.

Total applicants :55 Job posted 13 days ago Total Views : 124 Unique Views : 124 Today Views : 1


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