CAUSE EFFECT
Country : Malaysia
  • Full-time

Content Moderating Exec

CAUSE EFFECT, Kuala Lumpur

A Culture Impact Digital Agency
A career is not just an income generator. It develops who you are. Where you work determines what you learn and your future self. Cause Effect is a place where you can expect to be challenged to grow personally and professionally.


 

Responsibilities

We are looking for individuals to moderate content on a social app to see if it meets the user agreement. Proactively look and to review content that has been flagged and determine if it is appropriate or not.
This individual would also need to respond to user inquiries with high quality, speed, empathy and accuracy. 
Please apply if you can cover 1 of these markets: Indonesia or Vietnam or Philippines)

Requirements

o Be up to date with cultural and lingual elements of either the indonesian, Vietnamese or Philippines markets.
o Strong interpersonal skills, verbal and written communication skills and most importantly empathy 
o Become and remain knowledgeable about Leading social media products and community standards 
o Assist our community and help resolve inquiries empathetic, accurately and on time 
o Make well balanced decisions and personally driven to be an effective advocate for our community 
o Display a strong bias to doing what's right for our community in supporting leading social media objectives 
o Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content 
o Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users 
o Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site 
o Identify inefficiencies in work flows and suggest solutions 
o Recognize trends and patterns, and escalate issues outside the company policy
*Must be available to work any day of the week and any shift**

Salary

2000 - 5000 MYR

Total applicants :10 Job posted 9 days ago Total Views : 61 Unique Views : 61


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