42Race
Country : Malaysia
  • Full-time

Customer Service Lead (Malaysia)

42Race is Singapore’s first Virtual Race platform. We create South East Asia’s largest virtual races (> 2000 runners per race and growing). We have footprints in Taiwan, Malaysia, Indonesia, India, and Philippines and of course Singapore

Our mission is to inspire millions to run. Our team is rapidly expanding in operations, sales and marketing and setting up branches in different countries.

If you like to hustle and learn and apply very fast, working at 42Race is a great decision.

Responsibilities

Founded in 2016, 42Race is one of the largest and fastest growing fitness social platforms in Southeast Asia. Within a span of 10 months, we have gathered more than 30,000 runners. We make use of technology to bring fun, motivation, and flexibility to runners and motivate more people to run further, stronger and faster. 42Race has also received media coverage from various notable media platforms such as the Channel 8 News, Tech In Asia etc.  

We are looking for a Customer Service Lead to join our fast growing social team in Malaysia.

 

What you will do

-Provide clear direction and communication to team so that customer service enquiries are answered in a timely, efficient and knowledgeable manner.

-Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service.

-Provides statistical and performance feedback and coaching on a regular basis to each team member.

-Maintain quality of user experience in our social media platforms (FB/Insta)

-Maintain morale of the customer service team

 

Requirements

Knowledge you’ll need

1) Skills

-Excellent verbal and written English communication skills

-Able to read and write Chinese is an added advantage

-Experience in leading a team

-Proficient with basic office software tools (MS Office, Google Docs, Dropbox, etc)

-Excellent organisational and time management skills

-Knowledge in the startup industry an added advantage

-Basic Excel proficiency

 

2) Qualities

-Proven ability to motivate and lead a team

-A love for a fast-paced, dynamic environment

-Must have Customer first mentality

-Enjoys guiding and assisting people

-Excellent problem solver

-Detail oriented

-Humble but outspoken

 

3) Qualifications

-Minimum of 2 years Customer Service experience, preferably focusing on digital correspondence (Emails, social media, texts)

 

Salary

3,500 - 4,500 MYR

 

Salary

3500 - 4500 MYR

Total applicants :20 Job posted 27 days ago Total Views : 90 Unique Views : 88 Today Views : 1


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