Auto & General (SEA) Services Pte Limited
Country : Singapore
  • Full-time

Customer Care Executive

Auto & General are a new insurance business in Southeast Asia and will make it easier for people to purchase quality cover at lower prices. Headquartered in Singapore, we’re adopting an innovative, agile and technology-led approach to changing how consumers buy and purchase their general insurances. Working within a highly regulated environment, we use new technologies to improve our customer experience and simplify our business processes so that we can pass on further savings.

Responsibilities

We are looking to build a passionate team of people who knows what it takes to deliver the
best service to our customers. Auto & General is a people focused company, set out to be an
insurer like no other. If you fit the bill, we want you on this exciting journey!

You will be responsible
● For all customers enquiries, sales, post-sale customer service and on-going customer
relationship management.
● To deliver excellent level of customer service to maximize sales, customer satisfaction
and retention
● To develop relationships with customers to maximize sales potential and ensure total
customers satisfaction


Your day to day activities
● Ensure daily and monthly KPIs are met and exceeded
● Be the key contact point to all customers. Deliver fantastic service and sell to new and
existing customers using Telephone as the main medium of contact, apart from email
and live chats
● Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service
enquiries and requests
● Perform outbound follow up calls to customer to deepen relationship, cross-sell, upsells
our products and services

Requirements

● Diploma holder or GCE ‘O’ level with customer service working experience
● General Insurance certification will be an advantage
● Possess good verbal and written English language communication skills
● Able to converse 1 other local language such as Mandarin/ Malay/Tamil or any local
dialects [for the purpose of liaising & assisting our customers]
● Insurance call centre working experience preferred
● Proficient in basic PC skills
● The ideal candidate is a nice, friendly person, someone who works very well in teams
and able to multi-task.


Total applicants :20 Job posted 23 days ago Total Views : 275 Unique Views : 269 Today Views : 10


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