OYO Malaysia
Country : Malaysia
  • Full-time
  • Contract

Operations Manager

OYO Rooms is Asia’s largest hotel network spread across 230 cities with 8500+ hotels in India, Nepal, Malaysia and China. OYO pioneered and popularized the concept of budget hotel networks globally by offering standardized and hassle free stay experiences to its guests at an unmatched price. The three core pillars of OYO’s offering are:

  • Standardized Experience: Consistent experience across all hotel in the OYO network
  • Affordability: Rooms offered at prices that no other player in the budget segment offers
  • Technology driven: Pioneering technology allows consumers to book OYO hotels in just 3 taps, or within 5 seconds

OYO has raised a total of $450M in venture financing and is backed by several globally renowned investors such as SoftBank Group, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital and China Lodging Group.

Having established leadership position in its home market, India, OYO is now looking to aggressively expand to Southeast Asian markets, starting with Malaysia. We are looking to hire passionate individuals who can take high degree of ownership and deliver results.

Responsibilities

  • Take complete ownership of 5 to 10 OYO network hotels in Malaysia
  • Primary responsibility is to drive better guest experience and ensure adherence of OYO processes
  1. Inspect properties to ensure adherence to OYO standards
  2. Take measures to prevent revenue leakage for OYO
  3. Handle guest escalations and ensure a delightful experience for OYO guests
  • Train hotel staff on best practices for guest interactions as well as using OYO systems (e.g. Property Manager Software etc.)
  • Ensure high visibility for OYO brand at the property site and notify central team if OYO brand is hampered
  • Provide inputs to central team on the appropriate pricing of the property

Requirements

  • 0-3 years of high quality experience in operations, preferably in hotel management
  • High degree of ownership, roll-up-your-sleeve attitude & willingness to get task completed
  • Willingness to be available for guests whenever required
  • Comfortable working in early-stage, cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally
  • Local market knowledge of Malaysia is a must

Total applicants :13 Job posted 14 days ago Total Views : 51 Unique Views : 51 Today Views : 1


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