BloomThis
Country : Malaysia
  • Full-time

Customer Service Executive

BloomThis is about creating moments of happiness. A gorgeously arranged bunch on a table immediately brightens the entire place; the smell of a blossoming flower brightens up our day; a handcrafted bouquet lifts our spirits.

We are expanding our team. If you're unafraid of challenges and love to be surrounded by beautiful flowers, come join us!

Responsibilities

We are looking for a professional Customer Service Executive to accurately represent BloomThis in creating memorable moments for anyone that comes across our brand. We intent to build sustainable relationship with our customers through honest, open and clear communication.

 

About the role:

We’re looking for someone who is willing to take the extra mile in engaging our customers. A self-initiator who can remain calm in a fast-paced and exciting startup working environment. A convincing, honest conversationalist who can gain trust and build long-lasting connection with our customers.


 

Key Responsibilities:

  • Manage high volume of daily enquiries by providing accurate, valid and complete information
  • Assist and guide customers to place orders on our sales channels
  • Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution
  • Work closely with production and operation team to ensure products and services rendered can achieve high customer’s satisfaction
  • Improve the operational systems, processes and best practices in support of organization’s mission
  • Contribution of short and long term organizational planning strategy

Requirements

  • Proven working experience as Customer Service Executive
  • Self- initiator with a high sense of urgency
  • Excels at  multitasking, prioritizing and managing time effectively
  • Ability to remain calm and empathetic in high stress situations
  • Excellent interpersonal skills and collaborative management style
  • Knowledge in using any CRM tool will be an added advantage

 


Total applicants :9 Job posted 9 days ago Total Views : 47 Unique Views : 47 Today Views : 1


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