Supahands
Country : Malaysia
  • Part-time

Customer Service Executive (Part Time)

Formed in 2014, Supahands is an outsourcing platform that works with companies across the globe, from Australia, Singapore, Malaysia and the US, to help them scale and save on resources through the outsourcing of their business operations. This is achieved with our passionate team in Kuala Lumpur together with our remote task force of 'SupaAgents' from across South East Asia.

As a company, Supahands is focused on helping our clients' business scale while also providing the opportunity for people to join us part-time as a SupaAgent.

All our work focuses on delivering the best experience and value that a user can get out of Supahands and we want to channel these values through all aspects of our product.

Responsibilities

Want to be a part of a fast growing startup? 
Come join our team in our cool new office in trendy Bangsar South.

Reporting to the Operations Manager, your primary responsibilities will include:

  • Placing phone calls on behalf of the client
  • Work on projects (Online research, data entry, database cleaning, etc.)
  • Carrying out other tasks that come about
  • Working hours 9am-6pm, Mondays to Fridays (minimum 24hrs per week).
  • No Weekend/Night shifts.
  • This is NOT a position that you can work remotely.
  • Minimum contract period 4 months.

Requirements

You must be able to operate in a fast-paced professional environment, participate in business and administrative tasks, project control activities, and effectively managing multiple priorities. To be successful you will need effective organisational skills, attention to detail and the ability to meet deliverables in a timely manner.

  • Possess or working towards a Diploma, Advanced/Higher/Graduate Diploma, BA or other professional degree.
  • Fast learner, self-driven and a results oriented – does what it takes to meet targets.
  • High level of commitment, integrity and have an excellent “can do” working attitude.
  • Resourceful – looks for and tries different ways to arrive at a solution if the general route does not work.
  • Efficient time management skills – able to multitask and manage one’s own time.

Ideally, you should have:

  • Good spoken and written English.
  • Proficiency in Bahasa Malaysia AND/OR Mandarin is an advantage!
  • Superior communication and interpersonal skills.
  • Telephone manners and manners in general!
  • Urgency to meet deliverables in a timely manner.
  • Working knowledge of Google Sheets, Docs and Calendar.
  • Strong attention to detail.
  • Call centre experience (or similar) is a plus.
  • Typing skills like a pro (min 35 wpm).

Total applicants :5 Job posted 6 days ago Total Views : 26 Unique Views : 26 Today Views : 1


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