Country : Indonesia
  • Full-time

IT Help Desk


We provide electronic payment processing, online and in mobile applications. Enabling e-Commerce merchants of any size to accept a wide range of online payment options, from credit cards to emerging payment types.

We partner with and connect directly to a large network of payment processors and other payment service providers to offer a one-stop solution for our clients – providing simplified electronic payment management. Our payment solutions are enhanced with the most advanced risk management features to address complexities and risk of online transactions. We are a certified PCI DSS Level 1 compliant payment gateway, a licensed operator for e-money and remittance.

Founded in 2007, DOKU has a well-established track record in designing, integrating, and optimizing commerce transaction systems for local and international merchants in various industries.

We strive to lead the innovation of electronic payment solutions in Indonesia. To pioneer the introduction and use of non-cash payments as part of new lifestyle for individuals and businesses across various industries.


Job Description:

  • Provides IT technical support to internal employees through emails, phone calls, and walkups.
  • Deploy, configure, and troubleshoot desktops/laptops (MacOS,Windows 7/10),
  • printers, software, desk phones
  • Install/upgrade operating systems and application software.
  • Malware and virus removal/repair (Sophos Endpoint Protection)
  • Track and maintain computer assets
  • Set up new hire computer equipment and VoIP Phones
  • Administer Active Directory Users and Groups on a Server 2008 R2 domain
  • Assist users with remote access through VPN.
  • Support office needs (projector, cable)
  • IT Asset Management




  • Excellent Customer Service skills
  • Associate’s Degree or equivalent work experience in related field
  • Experience managing user and group permissions in Active Directory
  • Experience troubleshooting common networking issues on client systems
  • Knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and
  • network hardware such as switches and routers
  • Ability to work in a team environment
  • Superior verbal and written communication skills
  • Detail oriented with strong multi-tasking skills
  • Superior organizational skills and stress tolerance
  • Self-motivated and eager to learn in a fast paced business setting
  • Ability to provide after-hours/on- call support for critical services
  • Ability to lift standard PC equipment and peripherals for the purpose of
  • installation/moves/replacements/etc. Approximately 50 lbs
  • Requires proactive problem solving and troubleshooting/diagnostic skills.
  • Ability to work on multiple projects and tickets at the same time

Plus Points:

  • Secret eligible
  • A+ and/or Network+ certifications
  • 1 or more Microsoft certifications
  • Experience working in a corporate IT environment
  • Experience with a major system deployment and management technology, such as
  • Microsoft MDT/SCCM, Quest KACE, or others

Total applicants :15 Job posted 11 months ago Total Views : 1137 Unique Views : 1137

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