TenX
Country : Singapore
  • Full-time

Customer Success Specialist

At TenX we make cryptocurrencies spendable in real life! We are the only company worldwide that offers multiple cryptocurrencies to be spent through a debit card to use anytime anywhere.

Responsibilities

Job Duties:

  • Answer inbound email to respond to escalations pertaining to payments with the TenX card and use of the TenX wallet
  • Create and maintain support articles in our Knowledge Base to explain common customer questions
  • Create above-and-beyond customer service experiences that surprise and delight
  • Facilitate discussion and respond to customers in our public-facing chat and social media channels
  • Use problem-solving abilities to track down unique customer problems to share with the development team
  • Provide written feedback and examples to the development team detailing reproducible customer problems along with desired outcomes

Requirements

Requirements:

  • You have great written English skills including proper grammar and punctuation
  • In addition you have the ability to adopt a congenial online voice
  • You live life feeling grateful and have the ability to sympathize with customers on even the simplest of problems
  • You understand the basics of how digital assets work including security, confirmations, block times, network fees, etc.
  • You are able to ask the right questions to diagnose problems and creatively solve them - even if these problems are general technology problems outside of TenX's products and services
  • You carry a high sense of urgency with customer empathy, and can stay cool even in the face of irate customers
  • You know how to craft properly formatted creative template responses with unique events and personality sprinkled in
  • You're used to, or prepared to get used to, long working hours and a fast-paced working environment

 

Bonus points if:

  • You can demonstrate deep knowledge of blockchain and digital currencies. And this doesn't mean that you've read a few Wikipedia articles in preparation for an interview with us
  • You have software development training/experience
  • You have previously had a customer support job in a demanding environment
  • You have knowledge of payment systems
  • You have experience with KYC and AML procedures
  • You have spoken and written literacy in Mandarin or German or another commonly-spoken tongue at a professional level

Total applicants :33 Job posted 7 months ago Total Views : 1020 Unique Views : 1020


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