Insider
Country : Malaysia
  • Full-time

Account Strategist

Insider is a digital experience delivery platform for marketers.

Accessible from a unified data engine, Insider enables marketers to leverage predictive segmentation and real-time personalization technologies to boost loyalty and digital growth.

Insider is a technology company with offices in London, Singapore, Tokyo, Dubai, Sydney, Moscow, Warsaw, Kuala Lumpur, Jakarta, Istanbul, Seoul, Ho Chi Minh City and Bangkok.

Responsibilities

  • Handling overall responsibility for managing the customer relationship
  • Providing feedback to team on market trends, unmet needs, and opportunities to deliver greater value to customers by extending company offerings
  • Maintaining a high level of relevant domain knowledge in order to effectively lead presentations to decision makers
  • Working with technical staff, pre-sales and product specialists where required to address customer requirements
  • Developing and maintaining key account plans that identify opportunities to deliver value
  • Monitoring and facilitating the customer's adoption of our technology
  • Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our technology
  • Proactively monitor customer activity and provide insights and solutions to the client and our internal team's to improve  outcomes
  • Strategic campaign planning to help the customers meet their objectives
  • Prioritizing and driving resolution on escalated customer issues

Requirements

  • University degree in business, marketing or engineering;
  • Digital marketing related experience in a customer oriented position;
  • Proven ability to collaborate and build strong relationships with customers especially at the executive level;
  • Excellent oral and written communication skills; effective in person and by phone;
  • Accountable for results and deliverables; self-starter who works independently and proactively ;
  • A keen desire to help customers be successful;
  • Superior project and time management skills; excellent attention to detail;
  • Ability to be flexible and adapt quickly in a fast-paced, start-up environment;
  • Preferably Solid understanding of basic web concepts and digital marketing.

Total applicants :7 Job posted 1 month ago Total Views : 114 Unique Views : 112 Today Views : 3


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