Hush Home
Country : Hong-Kong
  • Full-time

Retail Strategy Manager

Hush Home is a new ecommerce brand that offers better-designed mattresses, pillows, and bedding at an affordable price. Our core mission is to help our customers sleep better because we believe every great day starts the night before. As an early stage company with rapid growth ahead of us, Hush Home is looking for dynamic entrepreneurs to join our team. We have openings in retail strategy, sales and marketing, and customer experience.

Responsibilities

Retail Strategy Manager - Full-time | Hong Kong

A job to jump out of bed for!

Hush Home is a new lifestyle brand focused on sleep. Our core mission is to help our customers sleep better because we believe every great day starts the night before.

Our business has 4 core components:

  • Designing the perfect night's rest. Based in California, our R&D team uses a consumer-focused design approach to design and test the most innovative materials to create the perfect mattress, pillow and sheets.

  • Offering a delightful shopping experience. We drive sales through a content-rich, easy-to-use website as well as a unique offline retail experience (ie, pop-up bedrooms around HK).

  • Improving the customer experience. We will offer worldwide shipping, a 100-night guarantee, and easy refunds. We will have multiple integrated touchpoints with the client: in store, livechat on the website, whatsapp, email, and/or phone.

  • Offering luxury products at affordable prices. All our products are designed using 5-star hotel-grade materials -- and the best thing is, by selling primarily online, we're able to sell a luxury product at a fraction of the price of traditional retailers!

As an early stage company with rapid growth ahead of us, Hush Home is looking for a dynamic entrepreneur to join as our Retail Strategy Manager. As the manager of our retail team, you will create and drive our brick-and-mortar strategy, from selecting our first pop-up locations to designing the look and feel of our first permanent location. You will perform an important role at the frontline (as our brand ambassador) as well as the backline (as the key person driving reporting, forecasting, and budgeting for showrooms, pop up stores, and partnerships). We expect our retail strategy manager to drive a creative retail strategy in today’s omni-channel retail environment, provide personalised and hospitality-driven services to customers, and maximize sales, profitability and retail performance.

Your Dream Job

  • Create, design, and structure the customer retail experience -- from our very first store

  • Think outside the box in designing the unique visual appearance of our storefront and designing a memorable in-store customer experience

  • Develop retail strategy, recommend seasonal sales targets, and manage reporting, forecasting, and budgeting for retail location(s)

  • Develop and maintain reporting and analytics tools to ensure account productivity and inventory investment, in-season allocation, and replenishment targets are achieved

  • Develop topline business review of business vs plan (sales, margin, inventory, and turn)

  • Provide phenomenal service to every customer entering the shop

  • Help maintain a sales pipeline by collecting guests contact information and inviting people to trial our products; process in-store sales via our website

  • Assist with setting up and executing community programmes and events

  • Collect feedback from customers and think of ways to improve the customer experience

Requirements

Your Profile

  • Bachelor’s degree

  • 2 - 4 years retail experience  at a major retailer and/or ecommerce brand

  • Fluent in English and Cantonese (additional languages, like Mandarin, are a plus)

  • Able to maintain the highest level of product knowledge and expertise

  • Experience in retail data analysis and demand planning

  • Great communication skills and passion in interacting with people

  • Must understand and appreciate experiential retail

  • Self starter; comfortable in entrepreneurial environment

What We Offer

  • Competitive salary

  • An opportunity to join a young and dynamic startup

  • Grow personally and professionally as Hush Home scales

  • Gain insights to all relevant aspects of launching a digital company

  • Work with a dynamic and highly motivated team with flat hierarchies

  • Experience great working atmosphere in an international environment

  • Challenging and diversified tasks with direct responsibility

  • Free pillows and sheets after you join + great discounts for friends and family!

Salary

180000 - 480000 HKD

Total applicants :3 Job posted 10 months ago Total Views : 314 Unique Views : 314


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