Milieu Insight Pte Ltd
Country : Singapore
  • Full-time

Customer Care and Operations Associate

milieu leverages technology, consumer engagement & data science to develop a virtual map of human communities and what drives their personal and social motivations, and consumption habits.  In doing so, milieu empowers brands and ad agencies to make insightful marketing decisions. By continuously engaging with our community, we deliver timely and actionable consumer insights at marketers' fingertips via a real-time technology platform. 

Responsibilities

Job Description
At milieu, we believe in providing our mobile survey app users with a seamless experience - from giving opinions to claiming rewards. As Customer Care and Operations Associate, you will play a crucial role within our organization - keeping our users happy. You will attend to their queries as well as disburse rewards to them.

We are looking for someone who truly understands the importance of keeping our users happy as it is our belief that a happy user base is a primary driver for milieu’s success and growth, and ultimately your own. Being a company in its formative stages with global expansion plans (yes, global!), there will be many growth opportunities if you prove yourself :)

At milieu, we believe in providing our mobile survey app users with a seamless experience - from giving opinions to claiming rewards. As Customer Care and Operations Associate, you will play a crucial role within our organization - keeping our users happy. You will attend to their queries as well as disburse rewards to them.

We are looking for someone who truly understands the importance of keeping our users happy as it is our belief that a happy user base is a primary driver for milieu’s success and growth, and ultimately your own. Being a company in its formative stages with global expansion plans (yes, global!), there will be many growth opportunities if you prove yourself :)

Key Job Responsibilities

▪       Support  the Customer Care & Rewards team by answering to queries from our app users

▪       Disbursing and processing rewards and donations claimed

▪       Manage app user activity and profile

▪       Support administrative needs

▪       Assist in accounting workflow

Requirements

 

▪       As you will be the main point of contact for our users, you are required to have a strong command of English. Having some accounting knowledge will definitely help too!

▪       We do not believe in a diva/rock star culture – you have to want to be the best team player there is out there

▪       A passion for helping others and a strong sense of empathy are traits that are definitely needed for this role

▪       You have a keen attention to detail and are highly organized so that we can all leave the office earlier

▪       You are a problem-solver, build trustful relationships, and respond to situations in a calm and collected manner

▪       You are open minded

▪       You are resourceful and committed to finishing allocated tasks

▪       You like a fun, cool, tech, fast-paced start-up environment, daily kopi talk, happy hours at work and occasional bar hopping sessions

Why join us (or why not to)?

We are going to be honest here. If you grew up dreaming of working for an established, well known company with in the middle of CBD, milieu will probably not be for you (Well, that said, we jam out of a swanky office building in the heart of Orchard Road)

On the contrary, we would love to have a chat with you if a majority of the following statements describe who you are:

▪       I have always wanted to create a legacy of my own.

▪       I am motivated by a sense of achievement and creating great things excite me. 

▪       I understand the concept of productive and persistent hard work but also understand that taking rests, having fun, spending time with loved ones and generally soaking in life’s experiences are also equally important.

▪       I know that doing great things don’t come easy, and that every stumble and fall along the way will only make me stronger.

Salary

1800 - 2200 SGD

Total applicants :24 Job posted 14 days ago Total Views : 198 Unique Views : 194 Today Views : 5


Submit Application