Ematic Solutions
Country : Philippines
  • Full-time

Customer Success Manager (Philippines)

On a mission to help brands turn their email channel into an ROI machine with AI.

We’re a nimble team of email experts, metric-obsessed marketers, developers and data nerds who believe that AI can take email marketing where it has never been before.

Our technology harnesses the power of predictive AI and automated optimization to help brands unlock massive revenue gains while turning email into their most profitable marketing channel.

Hundreds of customers have achieved exceptional results using our product - including some of the world’s most loved brands in beauty, eCommerce, fashion, hospitality, travel, and tech. We have also been backed by world-class investors such as 500 Startups, MDI/Telkom, Wavemaker Partners and Convergence Ventures.

Founded in 2012 and headquartered in Singapore, our global family of 80+ awesome people is spread across offices in San Francisco, Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam and Bosnia (with more offices currently in the works).

If you’re ready to create the future of email marketing at a dynamic, fast-growing startup with rapidly expanding possibilities, we’d love to hear from you.


As a Customer Success Manager, you will be responsible for the following:

  • Adoption: On board and partner with our customers, helping to ensure that they’re up and running on our platform
  • Retention & Satisfaction: Build strong trusted/strategic advisory relationships with our customers, anticipate their needs and help them use our products and services to make their businesses more effective and successful.
  • Work with customers to establish and achieve critical goals and other KPIs.
  • Develop, prepare, and nurture customers for advocacy.
  • Proactively reach out to customers to identify and/or develop up-sell opportunities.
  • Collaborate with the support team and other internal stakeholders to help customers resolve issues they are facing.
  • Manage account escalations.


  • 0-2 years of relevant experience in account management and customer service, or with relevant academic experience.
  • Outstanding command of the English Language, as well as the local language - written and spoken. You will be able to articulate with superb customer communication skills, both over phone and via email. Multilingual proficiency preferred.
  • Detail-oriented and analytical, with strong organizational skills and the ability to multi-task and prioritize in a fast paced, dynamic work environment.
  • Confident and proactive team player. You will also be self-motivated and able to think on your feet when dealing with customers.
  • Resourceful, sharp, friendly, quick-thinking and empathetic should be some of the adjectives used to describe you.
  • You are tech-savvy -- learning new tools does not scare you!
  • You’re driven, and eager to learn, adapt and perfect your work
  • You want to help and serve our customers: they win, so you win.

Total applicants :6 Job posted 1 month ago Total Views : 160 Unique Views : 160 Today Views : 2

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