Vaniday Singapore Pte Ltd
Country : Singapore
  • Full-time

Customer Care Agent

Vaniday is an online marketplace for beauty and wellness treatments. Our mission is to: 

1. enable customers to discover, book and pay beauty services seamlessly 24/7

2. build a sophisticated salon management software to help beauty salons and hairdressers manage their businesses.

We are an international team of passionate individuals who strive to guarantee the satisfaction of our partners and customers. Launched in March 2015, Vaniday successfully raised €15 million in its first round of funding. We aim at transitioning the whole industry of beauty services from the offline to the online world. To achieve this, we are looking for brilliant and passionate individuals to join our global team.

Responsibilities

You will be part of our growing Operations team and your task will be centered around 3 pillars

  • Bookings: You are responsible to arrange with our partners all the appointments booked by a client, making sure all of our bookings happen and are delivered with the best service.
  • Customer Care: You are the first point of contact for our clients. You answer their questions, solve issues, and make sure they are always happy. You need to convince hesitating customers and make sure potentially unhappy customers are looked after thoroughly.
  • Partnership Care: You are in charge of dealing with our salon partners on a daily basis, answer their questions and help them make the most of their profiles and redirect their requests to the most relevant team member if necessary.

Requirements

  • Exceptional communication skills. You need to know the business model by heart and be able to explain it to anyone, convince users to book with us and communicate efficiently with our partners
  • Good organisational skills and structured
  • Talent for persuasion and authenticity to make the customer feel like being in good hands
  • Basic knowledge of IT tools such as Excel/ Google Sheets
  • Motivation and drive
  • Must be fluent in English and Mandarin
  • Singapore native is a plus, and available as soon as possible

Total applicants :38 Job posted 4 months ago Total Views : 815 Unique Views : 811 Today Views : 35


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