Helpling
Country : Singapore
  • Full-time

Operations Manager ($3,000-$5,500)

Founded in early 2014 by Benedikt Franke and Philip Huffmann, Helpling is the largest online marketplace for home services outside the US. Among its investors are Rocket Internet, Mangrove Capital, Lakestar, Unilever Ventures and Accel Partners. Helpling currently offers its services in 9 strategic markets: Australia, Germany, Italy, France, Ireland, UK, UAE, the Netherlands and Singapore. We’re out to disrupt the status quo, and we’re not afraid to deny it.

We are currently looking for a committed Operations Manager (m/f) to co-lead our Operations team in Singapore and Australia. This is a highly strategic role within the APAC set-up. The selected candidate will report directly to the Head of Operations (APAC).

 

 

Responsibilities

Operational Excellence: Identify operational and structural weaknesses. Help to develop new processes or improve existing ones to keep the Company’s operations as efficient as possible.

Account Management: Establish and maintain relationships with all service providers to ensure achievement of desired business outcomes.

Customer Experience Management: Take ownership of customer satisfaction by proactively monitoring, controlling and optimizing customer experience.

Internal Stakeholder Management: Act as the primary interface between global and local teams to drive and prioritize projects. Work directly with internal process owners and Team Leads to drive process improvement projects within their areas of responsibilities. Work cross-functionally with Marketing, Legal, Product & Engineering.

Analytics: Monitor and take ownership of all local operational metrics. Build reports and dashboards to provide insights to internal and external stakeholders. Develop guidelines for initiatives that improve business results - either for top line or in terms of cost reduction

 

Requirements

The Ideal Candidate

You have an entrepreneurial mindset and have 1-3 years of working experience (preferably in management consulting, investment banking or venture development)

You are keen on working in a fast-paced and high-performance environment with significant work-life balance

You have an analytical and structured way of working as well as logical thinking skills and an independent mind

You have a proven track record of getting things done. You have a hands on mentality and can prioritize your tasks effectively and efficiently

You are highly proficient in data analysis and can utilise analytical tools such as Excel & Tableau

You possess basic familiarity of finance operations

You are a highly energetic, self-motivated and results-driven person who takes full ownership of your responsibilities

You are fluent in English and open to making occasional business trips

What we offer

Helpling is one of the most exciting ventures with a disruptive product and well backed by investors of international renown

You will work in an international team with flat hierarchies and short communication channels in which your work can have a real impact for Helpling everyday

We support your personal and professional development with challenging projects and regular feedbacks

Salary

3000 - 5500 SGD

Total applicants :100 Job posted 4 months ago Total Views : 920 Unique Views : 919 Today Views : 33


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