Vectory Innovation Sdn Bhd
Country : Malaysia
  • Internship

Customer Success Intern

Vectory Innovation is a medley of fun, positive and energetic practitioner in technopreneurship: We brainstorm, develop, iterate and pitch our idea for funding. Moreover, a flexible, casual and fun working environment is advocated in Vectory Innovation. Most importantly, we love ideas, especially yours! There's no-no to your freedom of speaking out your own thoughts.

Our company culture is simply awesome! Not to mention that we also organize a "getaway" 2D1N short trip every 2 to 3 months which bring the whole team out of office, in order to challenge ourselves and build something over the 24 hours. In Vectory, the only one rule here is to deliver your work on time, with quality.

Biztory is a cloud-based business management app that help SMEs, especially traditional business to automate up to 90% of their daily task routine in billing, invoices, stock management, staff control, GST solution...etc. Which is also dummy-proof to those who are computer illiterate or non-tech savvy.

We extracted the knowledge from the experts such as GST taxpertise, accounting, MBA and make it simplified so our users does not acquire for the relevant knowledge to hands-on.

The product has been rolled out to the market for 6-months with 20 customers in a RM228 monthly subscription basis, and we have got 95% of retention rate.

We are at the stage in scaling our business to expand our market exposure to acquire more sales and traction.


  • Manage all user queries coming in from various platforms (E.g. FB pages, calls, Whatsapp and ticketing system)
  • Ensure customer able to understand how Biztory will benefits their business
  • Liaise with appropriate departments to resolve issues brought up by customer
  • Assist in organizing in-house or external workshop


  • love to listen to people, able to empathize and help them resolve any issues and enquiries 
  • Strong verbal and written communication skills.
  • Good command of spoken and written in English, Chinese and Malay
  • Capable of learning fast and independently
  • Have basic knowledge in business/accounting is a plus


600 - 800 MYR

Total applicants :7 Job posted 7 months ago Total Views : 195 Unique Views : 195

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