The French Cellar Asia
Country : Singapore
  • Full-time

Operations Assistant

The French Cellar is a wine subscription company which imports exclusive French wines carefully selected by our sommelier Mr. Nicolas Rebut,former Chef Sommelier of the 3-star Michelin restaurants, Louis XV (Monaco) and Le Meurice (Paris).

The French Cellar Members discover two beautiful wines every month delivered directly from the vineyards to their doorstep with a wine tasting booklet.

The French Cellar organizes wine appreciation events for public and corporate in Singapore. Over the last months, UOB, Facebook, Prudential, L'Oreal and many other companies have enjoyed The French Cellar wine tastings.


View our Corporate Video here (15 seconds):

The French Cellar on Facebook:


Operations Assistant

About the Role

You will be responsible in the support of the day-to-day operations of the Company.

- Preparation of the subscription boxes for our members and customers.
- Manage the logistics operations between our logistics vendors and our customers/members to ensure it is done in a satisfactory level.
- Analyse the logistics vendors’ performance, track on relevant metrics, and draw actionable insights to improve the operations direction.
- As we are a growing startup, you will also be expected to develop and refine Standard Operating Procedures (SOPs).
- Provide input for our products and other aspects of operations based on your familiarity with customer needs.

Customer Relations function

- Your driving passion is to create great customer experience. 
- You will be the first point of contact for our customers. 
- You answer their questions, solve issues, and make sure they are always happy. You are always learning from our customers so that we continually improve their experience.



Qualities required

- Minimum requirement: Diploma or any 1 year of relevant experience.
- Good communication skills.
- Good Excel skills.
- Enjoy interacting with people (experience in customer-service roles is a plus).
- An individual who’s able to work under pressure being calm and composed.
- Fast problem solver; being able to seek solutions promptly for any given problem.
- Meticulous, well-organised and able to work under pressure.
- Interest in wine & alcohol.
- Interest in start-ups and the subscription business model is a big plus.

- Work with multicultural and multinational teams.
- Work with a young team that is highly driven and energetic.
- A dynamic work environment with flat hierarchies and space for your own ideas.
- Challenging and diverse tasks which will let you grow day by day.
- Discover and learn more about wine together with the team!Operations Assistant

Total applicants :88 Job posted 7 months ago Total Views : 964 Unique Views : 961 Today Views : 13

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