BloomThis
Country : Malaysia
  • Full-time

Customer Excellence Representative

BloomThis is about creating moments of happiness. A gorgeously arranged bunch on a table immediately brightens the entire place; the smell of a blossoming flower brightens up our day; a handcrafted bouquet lifts our spirits.

We are expanding our team. If you're unafraid of challenges and love to be surrounded by beautiful flowers, come join us!

Responsibilities

About the role:

We’re looking for someone ambitious who is willing to take the extra mile in engaging our customers. A self-initiator who can remain calm in a fast-paced and exciting startup working environment. A convincing, honest conversationalist who can gain trust and build long-lasting connection with our customers.

 

Key Responsibilities:

● Manage high volume of daily enquiries by providing accurate, valid and complete information

● Assist and guide customers to place orders on our sales channels

● Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution

● Work closely with production and operation team to ensure products and services rendered can achieve high customer satisfaction

● Improve the operational systems, processes and best practices in support of organization’s mission

● Contribution of short and long term organizational planning strategy

Requirements

Requirements:

● Proven working experience as Customer Service Executive

● Strong communication skills

● Self- initiator with a high sense of urgency

● Excels at multitasking, prioritizing and managing time effectively

● Ability to remain calm and empathetic in high stress situations

● Excellent interpersonal skills and collaborative management style

● Knowledge in using any CRM tool will be an added advantage

● Experience in e-commerce, retail or consumer product support

 

**Applicant must be Malaysian**

Salary

3000 - 3500 MYR

Total applicants :13 Job posted 7 months ago Total Views : 291 Unique Views : 291 Today Views : 6


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