Eatigo Malaysia sdn Bhd
Country : Malaysia
  • Full-time

Customer Service Executive

Eatigo – Winner of 2016 Google Most Innovative App of the Year (Thailand) and invested by TripAdvisor, Eatigo is recognized as the number 1 restaurant reservations platform in South East Asia. We currently have operations in Bangkok, Singapore, Malaysia, Hong Kong, India and Philippines.

Founded in 2013, Eatigo’s mission is to connect empty tables with empty stomachs by offering time-based discounts of up to 50% every day at all of its participating restaurants through its online website and mobile applications. Users can choose to dine anywhere, from upscale hotels to popular food chains, and enjoy the same discounts with no strings attached, while restaurants get to fill their empty seats during off-peak hours.

 

Responsibilities

THE POSITION: Customer Service Executive

 

Seeking a highly motivated and energetic candidate for the position of Customer Service Executive! Well organized, flexible and enjoys the challenge of delivering on time.

Your role requires you to wofast-pacedst paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. Fantastic communication skills with an eye for details are crucial for this role.

WHAT YOU’LL DO:

  • Document user support processes and FAQs, and work on continuous process improvement

  • Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails

  • Work closely with the Operations team to manage user expectations

  • Generate and analyze user experience reports for service monitoring and improvement

  • Share your insights on the user experience report with the team

  • Contribute to the support team in terms of voucher fulfilment and coordinate with different parties in the fulfilment process – voucher purchase, etc.

Requirements

WHAT YOU’LL NEED:

  • Candidates with at least 1 year of experience in a similar role will be highly preferred

  • Excellent Communication Skills

  • Ability to listen and empathize with the situation

  • Good command of spoken and written English

  • Resourceful and capable of learning fast and independently

  • Open to flexible working arrangements (e.g. Friday to Tuesday)


Total applicants :29 Job posted 1 month ago Total Views : 68 Unique Views : 68


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